Medical Secretary
Cromwell Hospital, London SW5 0TU
Permanent Contract
Salary: Up to £37,500 a year
Full time - 37.5hrs a week
We make health happen. Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
Role Overview
As the Medical Secretary you will be responsible for providing secretarial expertise to the Consultants and to prioritise their workload accordingly ensuring that a high quality of service is delivered to patients, staff, and consultant users.
What You’ll Do
* File all correspondence, test results and referral letters into the patient’s notes before returning to medical records.
* Receive telephone messages and relevant queries. Send/receive faxed messages and relay promptly to doctor concerned. Request patient information from outside organisations.
* Promote good relations with referring clinicians, other hospital departments and outside organisations to ensure that the reputation of the OPD Secretariat and the hospital are upheld.
* Liaise with appropriate departments e.g. pathology, radiology, medical records, outpatient reception and appointments office.
What You’ll Bring
* Previous experience as a Secretary within the Private Healthcare sector
* Good communication skills
* Good telephone manner
* Ability to deliver excellent customer service
* Knowledge of GDPR and maintain a high standard of confidentiality at all times
Why Bupa?
We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.
EEO Statement
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Please note the application deadline for this role is the end of Friday 9th January 2026.
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