Overview
The Whittington Urgent Treatment Centre Clinical Lead will provide effective clinical and strategic leadership for Whittington UTC, in partnership with Whittington NHS Trust which has overarching service delivery responsibility for UTC services.
Responsibilities
* Support continuous improvement in services to offer patient care to the highest standards; manage the GPs working at UTCs to help achieve strategic aims.
* Collaborate with the Deputy Medical Director and LCW IUC leads across the portfolio.
* Ensure governance processes compliance and develop LCWs relationships with Whittington colleagues; work as part of Whittington Urgent Care Board.
* Attend KPI targets, resource profiling and cost management; ensure clinical workforce is competent and sufficient in light of demand pressures.
* Provide professional leadership for all medical staff in the UTC; provide clinical leadership for service development initiatives, working with heads of service, operational managers, and back-office functions to create new clinical protocols and pathways for UTCs.
* Promote clinical safety and compliance with CQC requirements at UTC sites; manage incidents and complaints; facilitate training updates.
* Take responsibility for promoting the health and wellbeing of the clinical team; manage disciplinary and performance issues; provide or arrange teaching and mentoring; ensure regular 1-2-1s and annual appraisals.
* Support relevant administrative functions (e.g., rota management) as appropriate.
* Represent the LCW Whittington UTC arm in engagement with local medical colleagues and governance processes and meetings.
About us
London Central & West Unscheduled Care Collaborative is a not-for-profit Social Enterprise, now in its 29th year of providing high-quality services across primary and urgent care contracts 24 hours a day, 365 days a year to 5 million patients in North West, North Central and North East London. We pride ourselves on delivering safe, effective, responsive, caring, and well-led patient-centred clinical services as recognised by our Good CQC rating in all areas of our organisation.
Details
* Date posted: 17 October 2025
* Pay scheme: Other
* Salary: £113,000 to £122,221 a year depending on experience
* Contract: Permanent
* Working pattern: Part-time, Flexible working
* Reference number: B0441-25-0047
Job locations
Whittington Hospital, Magdala Avenue, London, N19 5NF; St. Charles Hospital, Exmoor Street, London, W10 6DZ
Job responsibilities
Hours and Pay
£113,000 to 122,221 per annum, pro rata (depending on experience)
5 Hours per week Admin / Management
Two clinical sessions (more may be requested)
Key Relationships
The LCW Medical Director and Deputy Medical Director, Whittington Directorate of Medicine, Senior Management Team, the Clinical Leadership team across our services, local NHS bodies, including the ICBs and Health Education England, LMC and various GP representative groupings and GP partners in joint ventures including but not limited to local providers.
Role Responsibilities
* Working with the Deputy Medical Director, Quality Leads, and Clinical Lead counterparts to support development and delivery of UTC delivery model.
* Support KPI targets, resource profiling and cost management; ensure clinical workforce is competent and sufficient in light of demand pressures.
* Attend regular meetings with LCW clinical leadership and commissioning partners to support delivery of the service and UTC contracts.
* Provide effective professional leadership for all medical staff working in the UTC.
* Provide clinical leadership for service development initiatives; work with heads of service, operational managers, HR, IM&T, PMO, Rota Team to create new clinical protocols and pathways for UTCs.
* Ensure clinical performance adequate for delivery of the UTC; manage incidents and complaints, support clinicians to become more clinically effective, and facilitate training updates.
* Take responsibility for promoting the health and wellbeing of the clinical team in the UTC service.
* Manage disciplinary and performance issues amongst clinical members of the UTC service.
* Provide or arrange teaching and mentoring as needed.
* Ensure regular 1-2-1s and annual appraisals are carried out for all employed clinical staff.
* Supporting relevant administrative functions (e.g., rota management) as appropriate.
* Represent the LCW Whittington UTC arm in engagement with local medical colleagues including need to work with lead provider colleagues in local governance processes and meetings.
* Promote clinical safety and compliance with CQC requirements at UTC sites.
* Ensure audit functions are in place to monitor the quality of work carried out by LCW staff at Whittington UTCs and provide feedback and support performance improvement.
Other Duties
* Support and participate in research/audit as appropriate as directed by LCW/Whittington.
* Positively contribute to the building & development of the LCW Team and culture.
* Provide regular project progress and service level reports.
* Be the point of contact for safeguarding concerns at Whittington UTC sites and liaise with stakeholders and ICB safeguarding leads as needed.
* Ensure robust safeguarding processes are in place in conjunction with Whittington.
* Ensure robust medicines management processes are in place with Whittington and working with LCW Medicines Management Lead where needed.
* Oversee and manage educational needs to clinical staff at Whittington UTCs including GP trainees and where possible other health care professionals with support of other leads with appropriate backgrounds.
* Clinical on-call requirement
Conditions and Values
Confidentiality - All LCWUCC staff must keep information confidential; breach leads to disciplinary action.
Equal Opportunities - LCWUCC aims to prevent discrimination; reference to Equal Opportunities Policy.
Health and Safety - Responsibilities under Health and Safety at Work Act 1974; risk management and training; confidentiality and reporting.
Data protection, Access to Health Records, Waste Disposal, Patients Charter etc. are part of policy framework.
Review of this Job Description
This is a description of the duties of the post as it is at present. This list is not intended to be exhaustive and does not form part of your contract. The job will be reviewed regularly to ensure it meets service needs and changes may be made. LCWUCC would aim to reach an agreement to changes.
Qualifications and Experience
* Essential: Qualified GP with GMC registration
* Essential: Clinical experience of working in a UTC or urgent care setting, ideally in London
* Desirable: Previous clinical leadership experience
Skills and Knowledge
* Essential: Problem-solving, ability to manage multiple priorities, high-quality patient experience, basic medical coding
* Essential: Referrals processing training, Project Management knowledge, managing disciplinary and performance issues
Other Attributes
* Flexible and adaptable to change
Misc
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act; DBS submission may be required. UK Registration: current UK professional registration required.
Employer details
Employer: LCW UCC; Address: Whittington Hospital, Magdala Avenue, London, N19 5NF; Website: lcwucc.com
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