Overview
Canary Riverside Plaza London, Vignette Collection is on the lookout for a dynamic Duty Manager to inspire and lead! Joining the excitement and becoming part of the team at Canary Riverside Plaza London, Vignette Collection by IHG – a landmark addition to the capital’s luxury lifestyle scene.
Joining the IHG portfolio in Summer 2026 as Canary Riverside Plaza London, Vignette Collection – this exciting new chapter marks the brand’s first property in London. Set in the heart of Canary Wharf with stunning views across the River Thames and London skyline, the hotel features 142 luxurious guestrooms and suites, stylish dining spaces, meeting and events facilities and access to a luxury health club, spa and pool. As part of Vignette Collection, the hotel blends luxury hospitality with authentic, experiential and considerate travel while celebrating individuality, locality and meaningful guest experiences in one of London’s most dynamic destinations.
Responsibilities
* Supporting Front Office Manager to ensure each guest is met with a genuine welcome and that their needs are attended throughout their stay.
* Working closely with all hotel departments, ensuring that any problems are dealt with swiftly with guest needs at the centre of the resolution.
* Having a strong presence throughout the hotel, confidently helping out where needed and always willing to go above and beyond to provide guests with an excellent stay.
* Communicating internally within the front office and externally with the wider hotel team and local community to ensure the guest experience is personalised and always exceeds expectations.
* Supporting the Front Office Team and wider Hotel Teams to deliver seamless service.
* Ensuring all team members have completed relevant training and are confident in all aspects of their role, motivating and leading the team.
* Managing the shift, dealing with complex guest requests or complaints and ensuring all tasks are completed.
* Working a variety of shifts including days, nights and evenings (weekends and bank holidays included) with flexibility.
Qualifications
* Duty management or team leadership experience in a property of similar size and standard.
* Experience dealing with high‑level service recoveries, independently problem‑solving to create the best resolution.
* Strong knowledge of health and safety procedures and policies, responsible for ensuring safety of guests and colleagues throughout your shift.
* Proven track record working with loyalty schemes and enrolments; previous experience with Opera is a plus.
* Awareness of market trends and ability to implement new initiatives.
Benefits
* Financial security – a competitive salary, guaranteed hours, free meal on shift, paid holidays and enhanced sick pay.
* Growth and development – extensive training and opportunities for career progression across the world. IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.
* Colleague perks – worldwide discounted room rates, discounted F&B at employee rate, generous friends and family rate, discounts through the portal on supermarket shop, experiences and many retailers.
* Wellbeing – employee assistance programme available 24/7 and many other benefits.
Equal Opportunity Employer
As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. We are an equal opportunity employer and do not discriminate on any protected characteristic. Applicant and employee rights are protected by law.
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