Job Description Job Title: Office Manager – Fenestration Industry Location: Cheltenham, Gloucester Job Type: Full-Time About the Role We are seeking a highly organized Office Manager with strong experience in the fenestration industry. This role requires a proactive individual who can efficiently manage office operations, support customers and installers, and ensure the smooth handling of orders and administrative tasks. Key Responsibilities • Serve as the first point of contact for customers and installers by answering phone calls and responding to inquiries promptly and professionally. • Manage customer relationships, providing knowledgeable guidance and solutions. • Coordinate and communicate with installers, ensuring they have the correct information, schedules, and parts. • Handle administrative duties, including maintaining records, preparing documents, and organizing office workflows. • Manage ordering, tracking, and receiving parts, ensuring accuracy and timeliness. • Utilize knowledge of fenestration terminology, products, and processes to support both internal teams and external partners. • Troubleshoot issues and proactively resolve challenges related to scheduling, product orders, or customer concerns. • Support management with reporting, scheduling, and special projects as needed. Qualifications • Proven experience as an Office Manager, Administrator, or similar role within the fenestration, construction, or related industry. • Strong working knowledge of fenestration products, terminology, and installation processes. • Excellent customer service and communication skills (both verbal and written). • Ability to handle multiple tasks, prioritize effectively, and remain calm under pressure. • Strong problem-solving skills with a tenacious, solutions-driven mindset. • Proficiency in office software (MS Office, CRM systems, order management tools, etc.). • High attention to detail and organizational skills.