Title: Visitor Assistant
Location: Totnes Castle, Devon, TQ9 5NU
Salary: £12.90 per hour / 8hrs per week (April‑October), 0hrs (November‑March)
Job type: Permanent
Reference: 16493
Responsibilities
- Provide a welcoming, engaging experience for all visitors from arrival to departure.
- Recommend English Heritage membership and on‑site attractions.
- Maintain the site’s safety, accessibility and presentation at all times.
- Assist with retail and shop operations within the welcome hut.
- Help manage daily tasks across the site with one or two colleagues.
- Work weekends and bank holidays during peak season; 8 hours per week at peak, 0 hours in winter months.
Qualifications
- Pass a basic DBS check; offer contingent on clearance.
- Demonstrate excellent customer service skills and a passion for people.
- Ability to work flexible hours, including weekends and bank holidays.
- No specific history background required.
Benefits
- Career progression opportunities within the heritage sector (retail, food & beverage, general management).
- Access to live music and history events.
- Free access to all English Heritage sites for the employee, and up to six friends and/or family.
- 25% discount in onsite shops and cafes.
- Enhanced maternity, paternity and shared parental leave.
- 25 days holiday pro‑rata (28 days after 3 years of service) plus bank holidays.
- Option to purchase additional leave.
- Matched pension contributions up to 10%.
All candidates are treated fairly upon invitation for an interview, in compliance with the Equality Act 2010, and without discrimination on the basis of gender, disability, race, sexual orientation or gender identity. We are committed to ensuring an equitable, diverse and inclusive workplace and offer reasonable adjustments where needed.
Interviews will be held on Monday 13th July at Dartmouth Castle.
