Khne Nagel (AG & Co.) KG Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? We are looking for a Customer Service Specialist for our office in East Midlands Gateway. Our aim is to ensure sustainable profitability and to create a business environment which enables our employees to prosper. With our diverse service portfolio, we will continue to provide innovative solutions to the market through our customer focus and proximity. Our continued dedication to quality and operational excellence will enable us to exceed customer expectations How you create impact Efficiently process bookings from clients and overseas agents on to the system. Provide operational support for the Freight Account Managers when required. Liaise with all relevant parties throughout the shipment to organise the movement of goods Deal with any issues that may arise during a shipment and ensure the client and/or Freight Account Manager is updated Process sales and purchase invoices of the branch Working at all times to enable and develop a team culture Completing any reasonable task requested of you by your supervisor/manager in a timely manner. When deemed necessary, aiding in the completion of other departmental work to ensure efficiency and effectiveness of the department as a whole to ensure customer service, internal or external, is continually maintained What we would like you to bring Excellent Customer Service skills Have a strong attention to detail and accuracy Strong communication and interpersonal skills Strong organisational skills with the ability to manage conflicting priorities We offer: As well as our competitive pay rates and superb training opportunities, we also offer a great working environment. You will be respected and valued if you work for us and have genuine opportunities to progress and develop. 26 days holidays plus bank holidays 2 volunteering days per year 3 x Life Assurance Option if you join the KN Route2 pension scheme A tailored personal development and training programme. Trusted and empowered to deliver and be your best. We are happy to talk about flexible working. Please ask about alternative patterns of work at interview. Enhanced Maternity/Paternity Leave Childcare Vouchers Cycle to work scheme Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more) Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation