ASEL designs, develops, and delivers fully bespoke and integrated security solutions, seamlessly combining people, technology, and processes to achieve results-driven outcomes. As pioneers in security risk modelling, which has revolutionised the industry, our business is supported by our risk advisory practice that utilises data and insights to identify and mitigate risks, inform strategy, prevent crime, and reduce costs.
We believe authenticity and transparency are vital to success. Our main objective is to act with sincerity and integrity, providing a genuinely collaborative service that customers can trust.
Intelligence & Deployment – ‘Turning data into intelligence-based business action’.
Intelligence and deployment underpin the operational delivery of the ASEL Ltd risk Model (ARM). As a CIC Security Incident Agent, you will be at the forefront of UK business crime reduction and strategic crime intelligence. You will be a key part of the UK's most effective private Command and Intelligence Centre supporting our 'single, centralised' international Command and Intelligence Centre, creating a stable platform for all customer security operations—enhancing safety, reducing crime, and lowering costs for our subscribers. This role is powered by the latest AI-driven data technologies.
Working hours: Full Time, 40 hours per week, 5 days over 7.
Main duties / key responsibilities:
* Report volume crime incidents (including theft) directly into police forces using electronic reporting solutions, following standard procedures.
* Proactively contact security officers across multiple client sites to encourage timely and accurate incident reporting.
* Coach and guide officers through the reporting process, ensuring reports contain complete and high-quality information.
* Clarify questions about incident classifications, report formats, and next steps.
* Maintain up-to-date administrative records, supporting customer dashboards and internal systems.
* Log call outcomes, track reporting progress, and escalate urgent incidents as required.
* Collaborate with internal teams (including Field Operations and other departments) to ensure report consistency and resolution.
* Foster and maintain strong relationships with customers, suppliers, and stakeholders.
* Uphold data protection, privacy, and confidentiality standards at all times.
Required Experience and Qualifications:
Education / Qualifications / Training required:
* Good standard of general education.
* Ability to meet targets in a high-volume, repetitive environment.
* Excellent verbal communication, interpersonal, and telephone skills.
* Strong organisational, documentation, and completion skills.
* High attention to detail; ability to follow standardised procedures accurately.
* Proficient in Microsoft Office Suite and reporting tools.
* Ability to work professionally and diplomatically when guiding others.
* Comfortable working in a fast-paced environment with changing priorities.
Desirable:
* Basic understanding of security, retail operations, or crime reduction strategies.
* Structured personal and career development planning.
* Tenacity and proactive problem-solving skills.
Applicants must provide a full 5-year checkable work or education history. If selected for an interview, bring your right to work documents and recent proof of address.
Due to high application volume, if you haven't been contacted within 14 days, please assume your application was unsuccessful.
Equality & Diversity
ASEL values diverse skills and experiences and is committed to equal opportunity employment based on skills, aptitude, and ability. We aim to create an inclusive environment that encourages excellence through diversity and leadership.
Responsibilities & Requirements
Job descriptions are reviewed regularly. You are expected to undertake duties reasonably within your capabilities. All employees should act professionally, cooperatively, and flexibly as required.
Benefits:
* Perkbox recognition platform
* Apprenticeship opportunities
* Employee of the month (£50 reward)
* 110% Club for outstanding performers with prizes and rewards
* WageStream flexible wages
* Employee Assistance Programme (EAP)
* Career progression opportunities
* Ongoing training
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