Job Description
Job Title: Housing Officer
Contract Type: Fixed term contract up to 1 year
Salary: £29,713.46 per annum (pro rata)
Working Hours: 15 Hours per week
Working Pattern: Thursday & Friday
Location: Chadwick House, London Homelessness, Essex
The difference you will make as a Housing Officer
You will work collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across a number of defined properties. You will contribute to the day‑to‑day service by undertaking a range of tasks to ensure the safe operational management of our care and support services.
About You
* An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
* Experience of working within housing management.
* Be a team player with a caring, empathetic, flexible and resilient, can‑do attitude.
* Previous experience in positively resolving incidents.
Role Profile
Deliver an Allocation & Letting Service
* Liaise with external stakeholders to deliver an effective referral pathway into the service/properties.
* Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme’s re‑allocation procedures.
* Allocate properties ensuring customers meet the criteria, affordability and required landlord checks.
* Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required.
* Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy.
* Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement.
Deliver a Housing Management Service
* Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready‑to‑let.
* Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant.
* Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on‑site delivery is well co‑ordinated and in line with customer requirements.
* Undertake day‑to‑day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections.
* Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers.
* Prepare files and case notes in readiness for court.
* Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits.
* Work directly with customers to monitor or reduce issues of anti‑social behaviour within the service.
* Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing.
* Ensure the safety of our customers by recognising and acting on any risk by following local safeguarding procedures and escalating appropriately.
* Monitor and assist in maintaining health and safety requirements standards.
Deliver an Administration Service
* Carry out administrative tasks to support efficient running of the service.
* Produce reports and other written documentation as required to support housing management delivery.
* Maintain and update clear, accurate and strength‑based records on the appropriate digital platform.
* Assist schemes in daily operational tasks, including answering phones and working on Reception, as required.
* Work flexible hours to meet customer and business needs, which may not include normal office hours.
* Travel to different properties within the defined area as and when needed.
* Use the Lone Worker system as and when necessary.
* Ensure customers are safe at all times - carrying out all duties within Riverside’s Policy and Procedure framework.
* Deliver the role in line with Riverside company values – “Our Riverside Way”.
* Participate in team meetings, attend regular supervisions and reflective practice sessions.
* Undertake regular training and take responsibility for continuous development to deliver the role safely.
* From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager.
Person specification
Essential
Knowledge, Skills and Experience
* An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
* Experience of working within housing management.
* Be a team player with a caring, empathetic, flexible and resilient, can‑do attitude.
* Previous experience in positively resolving incidents.
* Demonstrate initiative and confidence to make and act on decisions.
* Competent administrative and IT skills (to be able to produce reports and other communications).
Desirable
* Knowledge of current benefit systems.
* Knowledge of Housing regulations.
* Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results.
* Experience of working within a care & support environment.
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