Handle day-to-day customer enquiries, management of orders through the supply chain, artwork coordination and tooling ordering, tooling origination recovery, liaising with other departments/suppliers to meet customer requirements, inventory/stock management and associated forecast analysis, complaint reporting and pro-active resolutions to challenging situations. Deliver world-class customer service in a fast-paced environment to delight customers and grow our business. Overview: An exciting opportunity has arisen at our Fordham site for a 12 month secondment as a Customer Services Coordinate L3 Supervisor to step up or join the busy Customer Services Team. Working closely with team colleagues. This is a pivotal role providing support as needed to the Customer Services Manager along with account management support to deliver customer service excellence. To be an internal point of contact for general queries, working with and supporting internal and external teams to achieve business objectives and service goals. Support the external sales team and liaise with other functions within the business to meet the demands of our customers on a daily basis to deliver our vision and KPI’s. Key tasks include day to day account management, pro-active interdepartmental and departmental communication. You will be expected to do: To demonstrate excellent communication skills across all relationships within the business. To lead by example, displaying our core values at all times. Day-to-day support for the Customer Services Manager. This position will have responsibility for people management within Customer Services. Assist and encourage development and provide support where appropriate for all members of the team. Able to cover capacity management and interplant process between sites. Pro-active territory manager support, in addition to detailed and in-depth knowledge of all customer accounts. Provide representation of CS function at daily planning meeting as holiday and/or absence cover to ensure line of communication is maintained. Build strong relationships with all departments by sharing internal and external information. Assist with the integration of new business to our site. Full information can be found on the role job description. What we would like our candidate to have… Ability to demonstrate how our corporate values – Caring, Challenging, Trusted, Responsive and Tenacious – will be applied in the workplace Proven track record of performing at a high level in a fast paced customer service environment Computer literate, with a good understanding of Microsoft Office software Ability to prioritise & manage own workload Evidence of continuous learning and development during career Exposure to a manufacturing environment Working with Integrated Business Systems Location: Fordham, Newmarket Benefits: Competitive Salary 33 days holiday including Bank Holiday Company Sick Pay Scheme after qualifying period Employee Referral Programme Pension scheme Employee assistance programme Cycle to work scheme Shopping discounts