Job Overview
THIS IS AN ENTRY LEVEL POSITION INTENDED FOR A RECENT SCHOOL OR COLLEGE LEAVER LOOKING TO START IN THE WORLD OF WORK.
Have you recently left school?
Are you interested in starting a career in Administration?
Do you want to earn money while you learn on the job and work towards a Level 6 Business and Administration SVQ?
A busy, progressive medical practice based in Edinburgh is looking to appoint an enthusiastic, friendly and motivated Modern Apprentice in a Medical Administrator role. This is a varied role that will see you offering a range of patient care activities, including receiving, assisting and direct patients in accessing the most appropriate service or healthcare professional in a courteous, efficient and effective way.
Responsibilities
* Patient/Customer Care: greet patients and visitors in a friendly and courteous manner; offer general assistance to the practice team and project a professional, positive image; facilitate effective communication between patients, members of the primary health care team and secondary care; liaise with district nurses, midwives and other professionals within community teams on behalf of patients; ensure an effective and efficient service is provided to patients and any other visitors to the Practice; play an active role in the co‑ordination and review of patient surveys; offer solutions and actively listen to patients to resolve issues; deal with complex and sensitive issues; receive specimens for laboratory analysis and advise patients of their test results on request; arrange patient transport as directed.
* Operations: process telephone requests for appointments, visits and telephone advice; receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way; deal with all general enquiries, explain procedures and make new and follow‑up appointments; use your own judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non‑disruptive manner; book appointments ensuring sufficient information is recorded; monitor flow of patients into consulting and treatment rooms; maintain and monitor the practice appointments system, adding clinics and amending slots as directed; collate patient data as directed; advise patients of relevant charges for private services, accept payment and issue receipts; receive requests for repeat prescriptions from patients, pharmacy and care home staff and process these in a timely and accurate manner; dispose of prescription enquiries that other members of staff are unable to answer from patients and local pharmacists.
* Other tasks: explain practice arrangements and formal requirements to new patients and those seeking temporary cover; ensure all registrations including new, immediately necessary and temporary residents are registered onto the computer system promptly and accurately; keep the reception area free from obstructions and clutter; keep the office well‑stocked with stationery and other supplies; maintain a thorough knowledge of all practice procedures and work in accordance with written protocols; ensure building security; undertake a variety of EMIS tasks to assist in the smooth running of the practice; contribute to the development and improvement of services to patients; assist colleagues in learning new procedures and offering support across the team; act as a mentor and/or buddy for new team members and apprentices within the team; assist the team leader with induction and training.
* Confidentiality: maintain confidentiality, security and integrity of information relating to patients, staff and the business; access to confidential information must be regarded as strictly confidential; any breach of confidentiality will be regarded as gross misconduct.
* Equality and Diversity: positively support the equality, diversity and rights of patients, carers and colleagues; recognise and respect the privacy, dignity, needs and beliefs of patients, carers and colleagues; behave in a manner which is welcoming, non‑judgemental and respectful.
* Personal/Professional Development: participate in any training programme implemented by the practice; attend annual individual performance reviews; take responsibility for own development, learning and performance.
* Health and Safety: assist in promoting and maintaining health, safety and security as defined in the practice health & safety policy and manuals.
* Communication: recognise the importance of effective communication within the team; communicate effectively with team members, patients and carers; recognise people’s needs for alternative methods of communication and respond accordingly.
* Quality: maintain and improve quality within the practice; alert other team members to issues of quality and risk; assess own performance and take accountability for own actions; contribute to the effectiveness of the team by reflecting on own and team activities.
* Contribution to Implementation of Services: apply practice policies, standards and guidance; discuss with other members of the team how the policies and standards affect own work; participate in audit where appropriate.
Key Skills & Qualities
* Motivation, keen to learn, good at communicating with a range of people; confident to respond to challenges and patient queries.
* National 5 qualifications, particularly in English, Mathematics and Business and Administration, desirable but not essential.
* Good communication and interpersonal skills are important.
* Previous customer service experience desirable but essential that you have an understanding of good customer service.
* Enthusiasm and a 'can do' attitude; willing to learn and work hard.
* Ability to work well as part of a team.
* Time management is key – manage duties and SVQ work between busy GP practice team and your studies.
* Ability to maintain confidentiality when working with sensitive information.
Apply for this apprenticeship
If you think you are the right person for this challenging and rewarding role, we would love to hear from you!
Apply now to start your new career with this apprenticeship.
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