Senior Office Administrator
Port Talbot
£26000 - £28000 (negotiable)
The Company
This well-established organisation installs and services perimeter security and industrial doors throughout the UK. They are currently in a period of growth and now require a senior administrator to join the team based in their offices in Port Talbot.
Duties
This is a general office administration position offering a wide variety of duties and responsibilities. It is a permanent, full-time position working from 09:00AM - 05:00PM Monday to Friday on site at their well-appointed offices in Port Talbot. The position offers plenty of potential to grow and develop a career within the organisation. There is also scope to further develop systems and procedures within the role. Duties will include:
Booking in of all new jobs
Liaising with customers to arrange installations
Allocating work to the engineers (4)
Answering all incoming calls, handling queries or redirecting calls to the relevant person
Working on the CRM system (Big Change) loading new customers and keeping records up to date
Assisting in the further development of the CRM to expand usage and functions
Payroll preparation, collating hours worked, overtime and forwarding to external service provider
Preparing service reports and forwarding to customers
Emails to clients to arrange and confirm installation or service
Contacting existing customers for service requirements and reminders
Accounts administration including chasing payments and invoicing using Quickbooks
Ordering stationery and consumables
Passing new business enquiries to the Sales department for quoting
Basic HR administration, maintaining staff files, holiday and sickness records etc
Any additional administration duties as requiredRequirements
The successful applicant will have the following skills, attributes and experience:
Demonstrate a solid administration background encompassing a wide variety of duties
Previous experience in booking and scheduling preferred
Ability to multitask and manage a busy and varied workload
Solid computer skills MS Office, Word and Excel experience is essential
CRM and accounting package experience required (cross training to Big Change and Quickbooks will be provided)
Happy to take responsibility as the sole charge administrator for the company
A team player with the confidence to handle own responsibilities
Solid attention to detail and accuracy
Excellent written communication skills, confident in writing to clients in a professional manner
Professional verbal customer service skills
A flexible employee willing to help out wherever requiredIn Return
The company offer a friendly and flexible working environment and the role itself offers a good level of responsibility within the company. You will also have the opportunity to grow and develop the role further. Offering an excellent salary with free on-site parking. For more information contact Kim Simpson of Work Wales for a confidential discussion