We are delighted to offer an exciting opportunity for a motivated and enthusiastic individual to join the Surgery Care Group as a Service Manager for ENT or Head & Neck Outpatients.
This role will be based at York Hospital, with the potential requirement to travel to and work at Scarborough Hospital as needed. The successful candidate will play a key role in supporting the delivery of high-quality patient care and service development within a dynamic and forward-thinking team.
The successful candidate requires excellent communication and team working skills, and will work closely with clinical and non-clinical staff on a daily basis, organising and prioritising both their own workload and that of others. They must have the ability to exercise sound judgement in relation to problem solving, and the ability to practice delegation, negotiation and motivation skills. Most importantly the candidate must have a flexible and patient centred approach.
If you are passionate about service improvement, operational excellence, and making a positive impact in patient care, we would love to hear from you.
If you are currently employed by the Trust and you wish to apply for this role on a secondment basis, please seek permission from your current line manager before applying for the post.
Responsibilities
* Provide management support on a daily basis. The main focus of this is to manage day-to-day operational issues, to ensure smooth running of all the directorate’s services.
* Assist the Operational Service Managers in the maintenance and development of clinic/theatre timetables, junior doctor rotas, clinic templates, appointment systems and theatre scheduling.
* Support the Operational Service Managers in investigating and responding to patient complaints and concerns, received in an appropriate and timely manner, in accordance with Trust policy.
* Be responsible for the monitoring of patient pathways, including undertaking activity and waiting list monitoring, for both outpatient and inpatient patients to enable the specialty to meet access targets.
* Be responsible for the line management of a team comprising secretarial and administrative staff. This will involve participating in recruitment processes, including serving as a panel member, conducting personal development reviews, and managing the initial and follow‑up stages of matters such as disciplinary actions, grievances, sickness absence, and performance concerns. Support and guidance will be available to help you navigate these responsibilities effectively.
* Be responsible for ensuring that appropriate training is delivered to staff, and that individual staff members work allocation is managed effectively and reallocated as required to best meet the needs of the service.
Trust Information Pack: https://yorkhospitals.pagetiger.com/hdjgxd
Benefits
* Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.
* 27 days holiday rising to 33 days (depending on NHS Trust service).
* A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage.
* A variety of different types of paid and unpaid leave covering emergency and planned leave.
* Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme.
* NHS Car Lease scheme and Cycle to Work scheme.
* An extensive range of learning and development opportunities.
* Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a range of provider.
For further information on the fantastic range of benefits we offer please visit the Trust’s dedicated Staff Benefits pages.
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co‑developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks – including our Race Equality, LGBTQ+, Disability and Carers Networks – to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE – Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
This advert closes on Tuesday 11 Nov 2025
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