Contact Centre Representative
Customer Service Representative – Driving Excellence at Every Touchpoint
Are you passionate about delivering outstanding customer experiences? In this dynamic role, you’ll be the frontline ambassador for C365, engaging customers through calls, emails and chats to provide timely, accurate and empathetic support. Whether responding to enquiries, exploring customer needs or collaborating across departments, you’ll play a pivotal role in ensuring every interaction reflects the quality and reliability of our services. If you thrive in a fast‑paced environment and love turning queries into solutions, this is your opportunity to make a real impact.
Working Details
Hours: 37.5 hours per week
Shift pattern: 5 days a week, Monday – Sunday between the hours of 07:00–22:00
Salary: £24,979.50 per annum (£12.81 per hour, with opportunity to increase with KPI's)
Location: Norwich – Hybrid (within the UK)
Training: 2 weeks full‑time training, Monday – Friday 09:30 – 17:00
Start date: 29/06/2026
Internet requirement: 5 Mbps upload and 15 Mbps download speed
Pre‑employement Screening
This role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to the start date, which may result in the start date being adjusted if required.
Benefits
* 233 hours holiday, including bank holidays worked if rota'd
* Discounts on groceries, shopping, holidays, insurance, days out and restaurants
* 24/7 employee assistance programme
* Family and friends discounts on services and products
* Pension scheme, up to 3% company matched
* Free on‑site parking
About You
You must possess a genuine desire to help the community, be empathetic and attentive to customers’ needs. You will have at least one year of experience in a customer‑facing role and excellent customer service skills. Experience in a contact centre is advantageous.
The role is computer based, requiring navigation of multiple systems. CRM knowledge is desirable but training will be provided. You are adaptable, confident working across teams, and comfortable managing a variety of customer interactions, including supporting complaints and sensitive issues in a professional and empathetic manner.
Responsibilities
Engage with customers to provide exceptional service and support, receive enquiries and explore additional requirements.
Take inbound calls from new and existing customers and make outbound follow‑up calls to assist with enquiries.
Work closely with all departments to maintain quality, accuracy and outstanding customer service across all contacts.
Be flexible across different teams within the Contact Centre depending on operational needs, and support the Customer Relations function, including managing customer enquiries, resolving concerns and assisting with complaint handling in line with service standards.
Ready to Apply
Upload your CV and answer a few questions about yourself.
Equal Opportunity Employer
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team on 01425 626337.
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