Customer Service Supervisor
Permanent
Salary – Dependant on experience
Location: Uxbridge
We are looking for an experienced Customer Service Supervisor to join a fast-paced, growing organisation where you will play a key role in shaping the customer experience. This position combines hands-on account management with leading a small customer service team, driving service improvements, and working closely with operational teams to ensure consistently high service delivery.
Key Responsibilities:
Supervise and support a small team of Customer Service Advisors
Manage a portfolio of key customer accounts
Ensure accurate and timely processing of sales orders and purchase orders
Handle escalated customer issues, including credit and pricing queries
Drive service, process, and system improvements
Build strong working relationships with internal teams and external partners
Support operational and supply chain projects as required
About You:
Proven experience in a customer service environment
Strong organisational skills with the ability to manage competing priorities
Excellent communication and problem-solving skills
Confident using Excel and ERP systems
Proactive, professional, and a strong team player
Salary & Benefits:
Competitive salary, dependent on experience
Company pension scheme
Holiday entitlement plus bank holidays
35 hour working week
Supportive team environment and opportunities for development
What You Need to Do Now:
If this sounds like the role for you, don’t wait - apply today with your up-to-date CV!
If it’s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they’re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog.
Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful.
A little more about us:
We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles.
All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert.
We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003.
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