Job Title: Development Support Engineer, Customer Relationship Management, Stoke-on-Trent
Client:
bet365
Location:
Stoke-on-Trent, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
4
Posted:
28.04.2025
Expiry Date:
12.06.2025
Job Description:
Who are we looking for
A Development Support Engineer who will play a key role in the successful operation of our Martech systems platforms.
The Martech Customer Relationship Management (CRM) team manages the company’s customer engagement platform, which handles various customer communication channels.
You will work alongside the engineering team to support the platform, ensuring optimal performance while implementing innovative new features. This is an exciting period as we expand into emerging markets and grow our customer base.
Your role involves supporting the platform and its users, performing root cause analysis, troubleshooting, and monitoring the infrastructure managed by the engineering team.
This role is eligible for our hybrid work-from-home policy.
Preferred Skills, Qualifications, and Experience
* Excellent problem-solving skills for diagnosing and resolving complex issues.
* Ability to make decisions under pressure.
* Effective communication skills for collaborating across disciplines and with third parties.
* Self-motivated with proactive prioritization and initiative.
* Quick learner with a self-starting attitude.
* Experience with release coordination and support.
Main Responsibilities
* Serving as the first point of contact for internal teams regarding system issues, supporting maintenance and deployment.
* Performing daily checks to identify and address potential issues, triaging reported problems and escalating as necessary.
* Collaborating with business users, internal teams, and external vendors to ensure smooth integration of products and services.
* Managing tools and applications across development, UAT, and live environments.
* Monitoring system availability for on-premise and cloud solutions, and reporting on system health.
* Managing third-party SLAs and maintaining strong vendor relationships.
* Handling routine maintenance tasks such as server patching and migrations.
* Investigating and resolving individual cases to ensure satisfactory outcomes for internal customers.
* Supporting onboarding of new products and services, and reviewing support processes for continuous improvement.
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