Client Accounts Coordinator
We are looking to recruit a Client Accounts Coordinator in our Richmond office.
Our employees are meticulous, highly professional and well-trained, with a thorough understanding of the property market in their local area. We have a track record of success in marketing at a national and international level, with over half of our business coming through referral and recommendations. Trusted for Generations, we have specialised in selling residential property in London and South of England for over 150 years.
About the role:
* Ensuring all client money received is identified and allocated promptly.
* Ensuring that all fees due to the business are accurately raised and collected.
* Processing daily payments and supporting statements to Landlords, Suppliers and Tenants.
* Handling inbound queries via phone and email from Landlords, Tenants, Suppliers and Branches in a timely and professional manner.
* Maximising the collection of rental and fee payments through communication with debtors.
* Ensuring that tenancy records are accurately administered at key milestones; commencement, renewal, and termination.
* Ensuring that accurate records are maintained for all Client Accounting activity.
To succeed as a Client Accounting Coordinator, you must have:
* Excellent written and verbal communication skills.
* Strong customer service skills.
* Good technical knowledge of MS Office suite and experience using IT systems.
* Good analytical and numerical ability.
* The ability to stay calm under pressure and work to deadlines.
* A flexible approach to working under your own initiative and as part of a team.
* The ability to adapt well to changes in process.
The following are desirable but not required:
* Customer service experience.
* Accounting or bookkeeping experience.
* GCSE Maths and English grade 4 or above.
* Lettings industry knowledge/experience.
Why join us?
When you join the John D Wood & Co. we will train, develop and support you to become the best you can possibly be. We offer new starter induction programs, which provide a mixture of classroom, on the job and online training.
In addition to this, we offer each role level the opportunity to work towards gaining a professional, recognised qualification should you wish to do so. We also have a whole host of additional optional development courses available to our teams, as well as:
* Generous holiday allowance starting at 23 days increasing to 30 (length of service depending)
* The opportunity to work for one of Englands’ oldest estate agencies known for delivering excellent customer service.
* Team recognition and awards
* Our very popular internal social committee connecting colleagues through sport and other social fun events.
* You will also be entitled to our award winning `Perks at Work` discount scheme offering staff along with their family & friends excellent discounted property services
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