Hospitality Team Member (Night Security) Part time 19 hours per week (0.5FTE) Location: West Sussex Salary: £13,468.88 (full time equivalent £26,583.29) Our client is looking for highly organised and customer focused individuals who are proficient in bookings, administration and front of house duties. Key responsibilities: - Working to ensure the smooth running of our client’s location, to provide a high-quality customer service experience to all beneficiaries and guests. - To take responsibility for the administration of beneficiaries’ payments and maintain an accurate record of invoices and collect payments. - Develop, monitor and manage a beneficiary feedback model. - Responsible for bookings, ensuring all personal and accommodation requirements are met. - Work with the Health Coordinator to review upcoming beneficiary bookings and contact beneficiaries prior to arrival to ensure the appropriate level of care is provided - Operate the main switchboard responding to all calls, taking beneficiary bookings and diverting to appropriate departments. - Ensure efficient deliveries and mail distribution system. - Manage Safety and Security Systems ensuring all Front of House aspects of Health and Safety and the Fire Evacuation of the building. - Provide a full range of administration support and professional administrative services. - Provide patient and effective room and centre orientation to beneficiaries. - Ensure our client’s location is safe and secure at night including regular patrols, manning and monitoring CCTV. This role will involve working night shifts and also include additional unsocial hours payment. Essential qualifications, experience and skills required for this role: - General education to GCSE level in English Language and Mathematics - Security Industry Authority Badge – Door supervision licensed premises - Customer care skills - Working knowledge of Microsoft Office, database systems and intranet - Excellent telephone manner - Self-starter with proactive attitude towards the resolution of any issues or delays - Skilled communicator with requirements to engage with individuals at all levels This position is subject to Enhanced Disclosure and Barring Service checks. Closing date: Friday 17 May 2025 This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.