Description
JOB TITLE: Manager, Growth and Transformation - Loans
LOCATION: Chester, Manchester Halifax or Leeds
HOURS: Full time
WORKING PATTERN: Hybrid, 40% (or two days per week) in one of our office hubs mentioned above
About this opportunity
We’re on an exciting journey to transform our Group and the way we shape finance for good. We’re investing in new technologies, modern workplaces and brilliant colleagues to help us become the best bank for our customers and the best place to work. Including you.
As the UK’s number one provider of personal loans, we help customers achieve their goals through responsible lending, innovative digital experiences and tools like Your Credit Score.
We’re now looking for a Manager to support the design and delivery of our Loans product and proposition strategy. You’ll use customer insight, commercial thinking and collaborative working to help reimagine lending for the future and drive sustainable growth across the business.
What you’ll be doing
1. Contributing to the shaping and execution of the strategic roadmap for Loans aligned to broader Group priorities.
2. Supporting development of business cases, investment proposals and growth plans for key initiatives.
3. Using customer, market and competitor insight to influence proposition design and commercial decision‑making.
4. Ensuring robust risk management and compliance with key regulations, including Consumer Duty.
5. Working closely with Product, Pricing and Platform teams to ensure propositions are delivered effectively, on time and within budget.
6. Using data, analytics and AI‑enabled capabilities to inform decisions and unlock new opportunities for innovation.
7. Helping to build a culture of continuous improvement, curiosity and collaborative problem‑solving.
Essential Skills
8. Strong consumer insight capability: Able to interpret customer needs, behaviours and trends to inform proposition development.
9. Strategic and commercial thinking: Comfortable evaluating market dynamics, customer demand and commercial outcomes to shape recommendations.
10. Experience in transformation and digital enablement: Understanding of how technology, platforms and AI can drive better customer and business outcomes.
11. Agile working knowledge: Practical experience applying agile methodologies to deliver change, collaborate effectively and respond to evolving priorities.
12. Data‑led decision making: Able to assimilate complex information and make clear, evidenced recommendations.
13. Skilled collaborator and communicator: Effective at influencing stakeholders, aligning teams and progressing decisions across a matrix environment.
Desirable Skills
14. Experience working with platform teams in delivering change or enhancing digital journeys.
15. Retail banking experience, particularly in unsecured lending or consumer finance.
16. Exposure to developing strategy within a Loans, Credit or lending domain.
About us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from underrepresented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know
We also offer a wide ranging benefits package, which includes:
17. A generous pension contribution of up to 15%
18. An annual performance related bonus
19. Share schemes including free shares
20. Benefits you can adapt to your lifestyle, such as discounted shopping
21. 30 days’ holiday, with bank holidays on top
22. A range of wellbeing initiatives and generous parental leave policies
Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.