Join Our Team as a Hospitality Manager at Aston Villa!
Are you passionate about creating unforgettable guest experiences? As a Hospitality Manager at Aston Villa, you will play a vital role in ensuring that every event hosted at our venue is executed flawlessly. You’ll be at the heart of our operations, coordinating various hospitality services to exceed guest expectations and maintain our stellar reputation.
Your Mission:
As a Hospitality Manager, you will oversee the seamless execution of events, manage catering services, and ensure that our hospitality areas radiate excellence. You’ll collaborate with diverse teams, from catering staff to event planners, to create memorable experiences for our guests.
Key Responsibilities:
* Event Planning and Coordination:
o Work closely with event planners and internal teams to understand event requirements.
o Develop comprehensive hospitality plans that integrate seamlessly with event logistics.
o Coordinate with catering, facilities, and audio-visual teams for a cohesive event execution.
* Staff Management and Leadership:
o Lead and motivate a diverse team of hospitality staff.
o Conduct regular meetings to communicate expectations and provide training.
o Foster a positive work environment that promotes teamwork and customer focus.
* Catering and Food & Beverage Services:
o Oversee catering operations to ensure high-quality food and beverage offerings.
o Implement inventory management processes to minimize waste and control costs.
* Guest Experience Enhancement:
o Enhance guest experiences through exceptional service and attention to detail.
o Monitor guest feedback and address concerns promptly.
o Implement creative solutions to personalize hospitality experiences.
* Budget Management:
o Develop and manage budgets for hospitality services.
o Monitor expenses and identify cost-saving opportunities.
o Provide regular financial reports to senior management.
* Compliance and Health & Safety:
o Ensure compliance with health and safety regulations.
o Develop protocols for maintaining a safe hospitality environment.
* Technology Utilisation:
o Utilize hospitality management software for efficient planning and coordination.
o Implement tech solutions for guest registration and feedback collection.
* Client and Vendor Relations:
o Build and maintain positive relationships with clients and vendors.
o Act as the main point of contact for hospitality inquiries.
* Continuous Improvement Initiatives:
o Stay updated on industry trends and implement best practices.
o Lead post-event debriefs to identify areas for improvement.
* Flexibility and Crisis Management:
o Adapt to changing event dynamics and manage high-pressure situations.
o Implement contingency plans to ensure minimal disruption.
What You'll Bring:
* Experience: Proven experience in hospitality or events management, with a background in catering operations.
* Communication Skills: Excellent verbal and written skills, with proficiency in negotiation and conflict resolution.
* Leadership and Team Management: Strong leadership skills to inspire and manage a diverse team.
* Organisational Skills: Exceptional multitasking abilities and keen attention to detail.
* Customer Focus: A passion for delivering outstanding guest experiences.
* Flexibility and Adaptability: Ability to work irregular hours and adapt to changing circumstances.
* Knowledge of Industry Trends: Up-to-date knowledge of hospitality and event industry trends.
* Problem-Solving Skills: Strong analytical skills for quick decision-making.
* Financial Acumen: Understanding of budget management and financial reporting.
* Commitment to Excellence: A dedication to maintaining high service standards and seeking improvement opportunities.
Why Join Us?
At Levy, a vibrant sector of Compass Group, we pride ourselves on delivering legendary experiences in food, drink, and hospitality at some of the world’s greatest venues. Our partnerships span iconic locations like Wimbledon, Twickenham, and Chelsea, where we create unforgettable moments for guests.
We are committed to sustainability, wellbeing, diversity, and inclusion, with a goal of being Net Zero by 2027. Join us in our mission to do the right thing for our people and the planet while enjoying a fulfilling career in hospitality.
Ready to make a difference? We can’t wait to meet you!
Job Reference: com/1104/ / /SU #Levy UK