Allstaff Office Division are delighted to bring to the market the role of Sales & Customer Service Administrator for leading manufacturing company based near Renfrew. Own transport preferred due to the location of the company.
Job Overview
Working in a busy team environment you will assist in the smooth running of a busy sales and customer service department primarily within the export area of the team. The ideal candidate will have previous experience of working within a Customer Service role coupled with excellent communication and listening skills.
You will be required to take responsibility for your workload and ensure all activities are carried out efficiently to provide a first-class service to all our customers.
Main Duties
Call handling from existing clients, inbound and outbound
Processing and confirming customer orders
Resolving customer queries
Build and maintain strong customer relationships
Work closely with internal departments to ensure customer delivery targets are met and maintained
Arrange shipments to countries all over the world
Prepare and provide documents to customers in accordance with the terms of shipments
Complete customs procedures, and work with appointed routed agents and company operated services
Monitor orders from point of receipt through to delivery
Key Skills Required
Proven work experience within a customer service role preferably in a commercial environment
Ability to effectively manage customer expectations and sustain strong relationships
Excellent IT skills with a knowledge of MS Office
Good communications skills
Accuracy and attention to detail
Strong organisation skills
Ability to work on own initiative as well as part of a team
Motivated and driven with a can-do attitude
Account Management experience would be beneficial but not essential
Hours of work are 8.30am–5.30pm Monday to Thursday and 8.30am–4.00pm Friday
Allstaff is operating as an Employment Agency for the supply of Permanent and Contract staff employed directly by the hirer. By sending your CV you are consenting to Allstaff processing your personal data for the purposes of providing work finding services, including processing using software solution providers and back-office support.
ALLSTAFFPRO
Job Types: Full-time, Permanent
Work Location: In person
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