Overview
Field Service Engineer role at SMT GB based from the Warrington Depot. SMT is a leading full-service distribution company specialising in machinery and trucks for the construction, material handling, recycling and transport industry.
We are looking for a Field Service Engineer to be based from our Warrington Depot. The focus of this role is to deliver first-class service to internal and external customers, actively seek revenue opportunities, and discuss these with customers, Customer Support Representatives and your Line Manager.
What You Will Be Doing
* Service and repair Volvo construction equipment or miscellaneous equipment.
* Identify mechanical problems using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer.
* Carry out duties in a commercially focused way, seeking additional service revenue opportunities and promoting aftermarket solutions.
* Work in line with quotations and time guides, highlighting to management where additional work may be required.
* Ensure software updates are installed as new versions are released.
* Complete tablet inputs, electronic reports and timesheets in real time, providing comprehensive details of the work undertaken.
* Order parts for your work as necessary and return parts in a clean condition at the time of job completion.
* Able to work overtime as required and to honour reasonable call-out requests.
* Attend any relevant product or systems training courses.
Knowledge, Skills and Experience
* A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (e.g. NVQ 3/C&G).
* Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics.
* Advanced diagnostic and troubleshooting skills and comprehensive understanding of hydraulics, electrics and EATS.
* Ability to communicate efficiently with colleagues, management and customers.
* Work with a cost-conscious mindset to ensure maximum profitability.
* Ability to problem solve and high level of diagnostic skills.
* Confident using computer systems and Outlook.
* High levels of attention to detail.
* Conscientious in all aspects of the job; highly responsible, reliable, honest and trustworthy.
* Ability to understand technical literature/systems.
Desirable
* Experience of Welding and Fabrication.
What’s in it for you?
Alongside a competitive salary we offer a host of fantastic benefits.
Taking Care of You
* Health Cash Plan – Claim money back on prescriptions (including HRT), glasses, dentist appointments, physio and more. We cover your basic plan, with the option to upgrade.
* Free Physio Access – Speak to a physio by phone or video.
* 24/7 GP Service – Private GP access anytime.
* That’s not all – We also offer a whole host of additional Health & Wellbeing Support and benefits.
Life Outside of Work
* Enhanced Sick Pay – Extra support when you’re unwell, meaning you can rest a little easier while you recover.
* Family Leave – Enhanced maternity, paternity and adoption leave.
* IVF Support – Paid time off for treatment and appointments.
* Retirement Support – Bonuses and phasedown days when it’s time to retire.
Financial Extras
* Pension – We match your contributions up to 5%.
* Car Leasing – Salary sacrifice schemes through Tusker or Octopus.
* Cycle to Work – Save on a new bike and accessories.
* Discounts Platform – Save on groceries, holidays, shopping and more.
Feeling Part of the Team
* A range of team-focused benefits, including a refer-a-friend bonus, long service awards starting at three years, a paid volunteering day each year, Christmas shutdown as part of your holiday allowance, and opportunities to get involved through our Employee Council, Social Committee, and Caring, Daring, Sharing awards.
Our values: Caring, Daring and Sharing. We are a professional community that aims to go the extra mile for customers, innovate, and work together with clients, suppliers and colleagues.
SMT does not accept unsolicited CVs or applications from headhunters, recruitment agencies, selection agencies, or any other third party unless prior written consent has been given by SMT. These parties are not permitted to submit CVs or applications to SMT or its employees in any form.
Any CVs or applications submitted in breach of this policy will be treated as unsolicited and will not create any obligation for SMT. SMT will not acknowledge or accept any claim for compensation, costs or fees arising from such submissions. SMT reserves the right to contact candidates directly, without creating any obligation towards the submitting party.
#J-18808-Ljbffr