A globally recognised OEM of capital equipment is seeking an experienced Service Manager to lead and elevate its UK after-sales and service operations. The company is strengthening its presence in the UK market, recently acquiring two complementary businesses that have expanded its reach and unlocked new sectors previously out of scope. With a broader and more competitive machinery portfolio and ambitious growth plans, this role is crucial in shaping a high-performing service function and supporting the next phase of the organisation's success.
The Role
You will take ownership of day-to-day service operations, ensuring customers receive a responsive, professional, and high-quality after-sales experience. Leading a team of field-based engineers and support staff, you will drive performance against KPIs, manage resources effectively, and act as a senior escalation point for complex service issues.
Service Manager Key Responsibilities
Oversee service delivery, scheduling, and resource planning across the UK
Drive continuous improvement in service processes and efficiency
Manage service budgets, costs, and profitability
Support service contract delivery and identify opportunities for service growth
Ensure compliance with health & safety and company procedures
About You
Proven experience in a Service Manager or senior service leadership role
Strong background in field service operations within engineering, manufacturing, or capital equipment
Confident people manager with experience leading remote or field-based teams
Commercially aware with strong organisational and problem-solving skills
Customer-focused, proactive, and comfortable in a fast-paced environment
Knowledge of CNC machinery, automation, or complex equipment
What's On Offer for a Service Manager
Competitive salary and benefits package
Opportunity to shape and develop a growing service function
Senior leadership exposure and long-term career progression
A dynamic, technically advanced working environment
If you are an experienced Service Manager, looking for your next role, apply today!
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