Global Security Operations Centre (GSOC) Operator - EMEA
The GSOC Operator is a key member of the Global Security Operations Centre, responsible for ensuring the safety and security of Meta's people, assets, and reputation across the EMEA region. This role requires 24/7 coverage and involves monitoring, analyzing, and responding to incidents that may impact business operations, employees, or the brand. The GSOC Operator acts as a central point for incident detection, response, and communication, supporting both crisis and non-crisis situations.
Responsibilities include but are not limited to:
* Monitor alarms, surveillance cameras, and video equipment (including fire, internal and perimeter doors, and duress alarms) to detect and assess incidents.
* Answer and respond to routine and emergency calls, providing assistance to employees and guests.
* Dispatch security officers, Emergency Response Teams (ERT), facilities, police, fire, and EMS personnel as required via telephone and radio.
* Proactively monitor and respond to all security and safety system alarms.
* Communicate incident information to leadership and key partners using established best practices and communication channels.
* Escalate complaints, unusual, or critical events immediately to the GSOC Lead Operator and Duty Shift Manager.
* Act as a liaison between all departments and the Physical Security department.
* Maintain accurate records of communications, events, equipment.
* Log all equipment and keys signed out and returned by security or other parties.
* Inform the Lead Operator or Duty Shift Manager promptly of any missing, damaged, or inoperative equipment or systems.
* Conduct open-source research to identify threats to people, assets, and reputation.
* Maintain awareness of regional political, economic, and security developments.
* Use multiple internal and external resources to gather and manage intelligence about events that may impact the business.
* Participate in position-related projects, with responsibilities ranging from consulting to project ownership.
* Maintain control of all GSOC equipment and ensure operational readiness at all times.
Special Skills and Attributes include:
* Advanced computer skills and proficiency in both hardware and software.
* Excellent verbal, written, and customer service skills.
* Strong analytical and problem-solving abilities.
* Ability to work independently with minimal supervision and as part of a team.
* Effective multitasking and attention to detail; able to discern patterns in complex information.
* Calm, logical, and professional demeanor under pressure.
* Strong decision-making skills in both crisis and non-crisis situations.
* Ability to handle highly confidential information with discretion.
* Clear communication and guidance skills, especially during emergencies.
* Ability to work and communicate effectively with all levels of leadership.
* Second language skills are highly desirable.
Desirable Experience and Qualifications:
* Experience working within a Security Operations Centre (SOC) or similar environment.
* Strong experience in the use of CCTV systems; SIA CCTV licence is advantageous.
Why Join Us?
As a GSOC Operator, you will play a vital role in our clients global security operations, contributing to the safety and resilience of our people and assets. You will have the opportunity to work in a dynamic, fast-paced environment, develop your skills, and make a real impact.
Note: This job description outlines the general nature and key features of the role. Additional duties may be assigned as required.