Overview
Stirling Audi
Monday to Friday 8am-5.30pm + 1 in 4 Saturday morning (paid as overtime)
Lookers Stirling Audi are recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of Service Advisors, Vehicle Technicians, Apprentices, Workshop and our enthusiastic and friendly Service Manager Manager, Paul Rafferty.
As a Senior Service Advisor at Stirling Audi, you will benefit from continuous training opportunities through our in-house brand development, as well as learning from the Aftersales Manager, Paul. This is a truly exciting opportunity with potential for progression opportunities within Lookers!
Responsibilities
1. Booking MOTs, services and other repair work for our customers
2. Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
3. Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
4. Managing a high-volume of customers daily as well as telephone calls and online booking queries
5. Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
6. Maintaining accurate customer records, and updating the systems when any bookings have been made
Qualifications
As a Service Advisor at our busy Centre you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.
You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!