Contact Centre Educator - Clinical
Are you passionate about education and training? Do you possess exceptional communication skills and a strong background in contact centre operations?
We are seeking a dedicated and motivated individual to join our education team as a Contact Centre Educator - Clinical. This is a unique opportunity to contribute to the growth and clinical development of our contact centre staff, ensuring they are equipped with the necessary skills to provide outstanding care.
We deliver training across the North West, and you will be required to deliver training at venues across the whole footprint of the Trust. As part of the wider Education & Learning Teams, you may also be involved in cross-functional learning activities.
You will predominantly work full time, Monday to Friday; however, flexibility is required to deliver training and recruitment during unsocial hours and at weekends when necessary.
You will support the Trust’s Education & Learning Teams in delivering clinical and non-clinical education programmes, including teaching triage and computer systems used within contact centres to new and existing staff. You will also support staff with updates, system changes, and staff returning to work.
Your responsibilities include maintaining training records, ensuring accurate and appropriate documentation of training information.
You should currently work within a contact centre with experience using designated contact centre hardware and software systems, including computers, triage, and telephone systems.
You must possess a relevant clinical qualification registered and maintained by a professional body, with a proven record of training delivery. You should be able to design and deliver training programmes to meet learning objectives, including theory, practical delivery, and assessment.
North West Ambulance Service NHS Trust provides 24/7 emergency services, including life-saving care, patient transport, and NHS 111 services across the North West.
Please ensure you read the full Job Description and Person Specification before applying. The Trust reserves the right to close this vacancy early if a large number of applications are received.
This advert closes on Monday 11 Aug 2025.
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