Job Details:
Salary range: £56,436 - £76,872 per annum. Salary negotiable depending upon experience
Hours per week: 36
Contract type: 2 x permanent
Closing date: 23 April 2026
Interview date: 11 May 2026
About Us:
THE EXTRAORDINARY STORY OF THE IMPOSSIBLE DREAM
Housing and Commercial Partnerships in Westminster City Council is a world of extraordinary stories. Where people use their vision and commitment to open doors for the next generations.
Nothing beats the feeling of helping someone find their passion. At Westminster City Council, our City Lions team helps young local people engage with culture, creativity and dreams. When they came across a lonely, isolated 16-year-old who called himself a failure, they knew what to do. They worked 1-2-1 to find the thing this boy really loved. YouTube, it turned out. But it’s impossible to turn that into a career, right? Wrong. A week later, he was enrolled on the British Film Institute film-making programme. It was the ultimate light-bulb moment. And it turned him into what he is today – a budding Spielberg with a world of opportunity at his feet.
Please view the extraordinary story of the Impossible Dream here .
The Role:
As a Senior Housing Delivery Manager, you can make your own powerful contribution to Westminster’s success. Sitting at the heart of the Housing Digital team, you’ll act as the link between the Head of Digital and operational delivery teams – leading the delivery of housing projects that make tangible differences to the lives of the people of Westminster.
You’ll take ownership of end-to-end delivery across the housing digital roadmap while working with multidisciplinary teams to deliver meaningful change. From early discovery through to implementation and beyond, you’ll ensure initiatives are well planned, grounded in insight and delivered in line with housing priorities. You’ll be managing multiple priorities at once, keeping a close eye on budgets, performance and progress while making sure everything stays aligned to housing priorities.
Working closely with Housing directorates, Corporate Digital & Innovation and external partners, you’ll manage relationships, dependencies and expectations to keep delivery moving. You’ll act as a key point of contact, aligning activity to strategic priorities and ensuring services reflect the realities of frontline operations. This will include managing suppliers, contracts and service performance, ensuring third-party delivery meets agreed standards and continues to deliver value.
Agile ways of working will be a big part of your role. You’ll support teams to deliver in a structured but flexible way, removing blockers, encouraging open conversations and helping teams focus on what really matters. It’s about creating an environment where people can deliver incremental value while still maintaining clear governance and accountability.
Monitoring performance will be a key part of your role. You’ll introduce and use clear metrics to track impact, assess service standards and improve the digital experience for residents. Using both data and feedback, you’ll drive ongoing improvements and ensure services remain aligned with user needs and organisational expectations.
As a senior leader, you’ll support and develop your team, creating a culture where people feel confident, supported and able to do their best work. You’ll work collaboratively across the council, contribute to wider delivery practices and step in to support senior colleagues when needed.
This is a place where people genuinely care about what they do. There’s real pride in knowing that the decisions you make directly affect the safety, well-being, and experience of thousands of residents across Westminster. Here, you’ll join a team that values learning and development, shares a strong sense of purpose, builds meaningful relationships and sees the tangible impact of its work every single day.
Please refer to the Job Description for more information.
About You:
You’re confident leading multidisciplinary, hybrid product teams to deliver digital services using Agile and Lean practices. You don’t just apply these approaches – you champion them, constantly reflecting, challenging and improving how teams work. You’re also comfortable shaping or tailoring ways of working, coaching others and stepping in to resolve complex or high-risk issues, including commercial challenges when they arise.
A strong communicator, you can bring people together, even in high-pressure or complex situations. Whether you’re managing stakeholder expectations, mediating between different perspectives or representing your service to senior audiences, you’re able to communicate clearly and confidently at all levels. You know how to handle difficult conversations, rebuild relationships and keep everyone focused on the right outcomes.
Working across teams and services will come naturally to you. You’re able to unblock issues, manage dependencies and bring people together to move things forward, even where ownership isn’t clear. Your understanding of team dynamics can help you coach others through challenges and help build a strong, collaborative community that supports delivery.
You’ll bring strong financial awareness, with the ability to manage complex budgets and ensure resources are used effectively to deliver value. Alongside this, you’ll have a clear understanding of the full product life cycle, knowing which tools and approaches to use at each stage, how to manage risks and how to support teams as they move from discovery through to delivery and beyond.
Keeping delivery on track will be a key strength. You’ll be able to maintain momentum in a complex environment, identifying risks, resolving issues and finding practical ways to keep things moving. You’re comfortable challenging processes where needed, simplifying complexity and helping teams adopt better, more effective ways of working.
You’ll also be confident leading planning in a fast-moving, complex environment – looking beyond individual products to coordinate delivery across services, manage dependencies and support wider organisational priorities. Your understanding of local government will support this, including the legal, financial and political context and the statutory responsibilities that shape how services are delivered.
At the same time, you’ll bring resilience and sound judgement to everything you do. Housing is a fast-paced environment where issues can escalate quickly, so you’ll be able to stay calm under pressure, respond to urgent operational demands and keep longer-term improvements on track. You’re adaptable when needed, supported by a culture that trusts you to manage your time and prioritise your wellbeing.
About You (Continued)
Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.
The Council is committed to achieving diverse shortlists to support our desire to increase the number of staff from underrepresented groups in our workforce. We especially encourage applications from a Global Majority (GM), people who are Black, Asian, Brown, dual-heritage, indigenous to the global south, and or have been racialised as 'ethnic minorities' (formally known as B.A.M.E, Black, Asian and multiple ethnic) background and, while the role is open to all applicants, we will utilise the positive action provisions of the Equality Act 2010 to appoint a candidate from a global majority background where there is a choice between two candidates of equal merit. If you are from a Global Majority background you can self-declare this to the hiring manager as part of our positive action commitments.
We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.
What We Offer:
Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.
At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit
As a forward thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.
The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.