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Chief Commercial Officer / Commercial Director (SaaS), peterborough
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Client:
Location:
peterborough, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
2
Posted:
06.06.2025
Expiry Date:
21.07.2025
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Job Description:
Contract & Hiring Info:
* Chief Commercial Officer / Commercial Director (SaaS)
* Hybrid Working (London/ Remote - Flexible)
* Initial contract: 6 months (with possibility to extend to 12 months).
* Interview Process:
* Two-stage process with senior leadership and product stakeholders.
* Start Date: ASAP
Business Context:
* This is a global property management platform, acquired in last year by a fast-growing SaaS organisation.
* Experiencing typical scale-up challenges:
* Hasnt built a mature operating model.
* Immature commercial structure, challenges with billing, compliance, insurance, and account management.
* Several deep dives completed; theres now a strong understanding of existing pain points and opportunities.
* With the current CEO stepping away, theres an opportunity to reshape the business and bring in senior commercial leadership.
Strategic Goals:
* Transition from a founder-led scale-up to a mature, scalable SaaS business.
* Implement strong operational control across customer excellence, sales, and account management.
* Build an end-to-end commercial model that supports both internal delivery and market-facing growth.
* Focus and stabilise the UK market first, as well as efficiency, and growth. Once stable, explore international expansion (France and US markets in early view).
Purpose:
To own and deliver the commercial strategy across all customer-facing functions, professionalise operations, and support the transition to a scale-ready organisation.
Responsibilities:
* Develop and execute commercial strategy across sales, account management, and customer success.
* Structure and manage client delivery, operations, and team accountability.
* Oversee compliance, billing, and service delivery performance across the portfolio.
* Collaborate closely with product leadership to feed in market needs and operational insights.
* Establish performance tracking, forecasting, and team reporting frameworks.
* Operate as the day-to-day commercial lead, while the founder transitions to a full-time product-focused role.
* Support long-term readiness for international expansion, but with a primary focus on stabilising the UK business.
Experience:
* Deep experience in commercial leadership roles within SaaS businesses - ideally growth-stage or scale-up environments.
* Track record of leading customer-facing teams in founder-led businesses.
* Comfortable working in ambiguous, high-growth, non-corporate environments.
* Proven ability to implement structure and process where little exists; across sales, customer success, and operations.
* Highly capable of stakeholder management, including with strong founder personalities.
* Able to "drop into" fast-moving organisations and get traction quickly.
* Based in the UK, with UK market as the immediate priority.
Team Structure:
* Direct reports:
* Head of Sales
* Head of Accounts
* Customer Excellence leads
* Official reporting line is into the product-focused founder.
* Also works closely with internal leadership on future org structure and delivery oversight.
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