Job Overview
Office based for the first 4 months (probation and training period) – this will allow you to get to know the team, soak up crucial knowledge and benefit from face‑to‑face support whilst learning the role. Hybrid working is available after successful completion of probation.
The role will work five evenings each week (four‑hour shifts, between 5 pm and 12 pm, Monday to Sunday). A 4‑week full‑time training course is provided. An alternative weekday evenings and weekends training (34 hrs per week) can also be accommodated if necessary. LiveScore Group is looking for motivated, positive, and personable Customer Support Advisors to guide and assist our customers within our award‑winning support team. Sports and betting knowledge is not essential; training and support will be provided. This role suits an enthusiastic, empathetic, and resilient individual. As the first point of contact for our customers, the successful candidate will deliver a high‑quality service. A busy sporting calendar means flexibility with working hours, including evenings and weekends.
Key Responsibilities
* Respond professionally to inbound Live Chat, Email and Phone queries across multiple labels.
* Deliver an excellent customer experience while meeting compliance and efficiency standards.
* Communicate promptly, thoughtfully and clearly.
* Multi‑task between customer contacts.
* Listen, probe and investigate enquiries to determine customers’ underlying needs.
* Address conflicts or complaints while displaying commercial awareness.
* Identify opportunities to upsell and cross‑sell products and services when appropriate.
* Stay up to date with company products, services and policies to accurately answer questions.
* Collaborate with other departments to ensure customer satisfaction and retention.
* Classify customer contact to support process and product improvements.
Required Qualifications
* Speak and communicate fluently in English.
* Excellent listening and interpersonal skills.
* Strong problem‑solving and critical‑thinking skills.
* IT literate with excellent written communication skills.
* Flexibility, drive and enthusiasm to succeed.
Company Culture
At LiveScore Group, we are the proud home of three exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that merges sports media and sports betting. We celebrate high ratings for our commitment to excellence and fuel fans’ passion for sport. Our team embodies adaptability, teamwork, a fan‑driven approach and an ever‑curious mindset that fuels our ambition. We want the most talented people with diverse backgrounds, perspectives and skills. If you are good at what you do, come and join us.
Benefits
* Company performance bonus
* Hybrid working for all staff with flexible working opportunities
* Private healthcare scheme + employee enhanced assistance
* Enhanced family leave – maternity, shared parental & adoption leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay
* Subsidised gym membership
* Life assurance (x3 salary)
* Contributory pension plan
* Daily snacks, quality coffee, soft drinks and regular socials
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