Job Title: Customer Service / Sales Representative
Company: Albany Supplies
Location: Maydown, Derry/Londonderry
Work type: Office Based – Permanent Full Time
Shift: Mon-Fri, 8:30-17:00
Salary: Negotiable on Application
Are you an energetic and ambitious person looking for a new challenge? This is an exciting opportunity to join a dynamically growing Customer Service/sales department and have real impact.
About Albany Supplies
At Albany Supplies, we are committed to providing top-quality office supplies and equipment to businesses and residential consumers all over Ireland and in the UK. We are committed to delivering top-quality service and solutions to our customers, and we are always looking for new ways to improve and grow our business.
Responsibilities:
· Answer customer questions and solve their problems.
· Utilise knowledge of product features to provide more detailed responses.
· Ensure that all interactions are handled in a timely manner.
· Maintain high level of knowledge about the company's products and services.
· Process new customer signups for the company's products and services.
· Support sales by providing information about products and services to potential customers.
· Provide exceptional support to customers through phone, chat, or email.
· Follow up with customers after their interactions with the company in order to ensure satisfaction.
· Engage with both inbound and outbound calls, and handling all other incoming customer requests to enhance customer experience and on boarding and help exceed monthly sales targets
Requirements:
· Minimum of 2 years of experience in a sales related position
· Ability to sell complex products customers with little technical knowledge of the product line
· Excellent communication skills including both verbal and written skills.
· Expertise in or good understanding of various productivity tools e.g. Microsoft Excel, Word, Teams, HubSpot, etc
Job Types: Full-time, Permanent
Benefits:
* Company pension
* Employee discount
* On-site parking
Work Location: In person