IT Engineer (2nd-3rd Line) Caerphilly | On-site (5 days, 1 WFH day after probation) | £30-40,000 £3,600 bonus We're looking for a skilled IT Engineer to join a busy technical team, providing 2nd-3rd line support while also getting involved in project delivery. This is a role with plenty of variety, where you'll handle escalations, work across infrastructure and cloud, and develop your skills further with training and certifications supported. What you'll do: Troubleshoot and resolve 2nd-3rd line issues across infrastructure, cloud, and networking. Support and deliver IT projects (migrations, deployments, implementations). Manage Microsoft 365, Azure, Windows Server, VMware/Hyper-V. Work with storage/backup solutions (SAN, NAS, Veeam). Support security technologies (firewalls, VPN, wireless). What we're looking for: Proven 2nd/3rd line support experience. Strong knowledge of Microsoft 365, Azure, and Windows Server. Virtualisation experience (VMware, Hyper-V). Networking & security skills (VLANs, VPNs, firewalls). Backup/storage knowledge. Certifications (Microsoft, VMware, CompTIA, ITIL) are a bonus - or willingness to work towards them. What's on offer: Competitive salary £3,600 guaranteed annual bonus. Training budget and support for new certifications. Variety - no rigid silos, with opportunities to take on projects. Apply today and take the next step in your IT career.