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Vice president of client experience

Basingstoke
Nscale
Posted: 13h ago
Offer description

About Nscale

Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. NScale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.

We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an NScaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future


About the Role

We are seeking a Vice President, Client Experience to lead Nscale’s Technical Presales and GTM organization, spanning both direct technical sales and technical partnerships. This executive will rapidly scale the Technical GTM team, establish the technical client buying journey with Product and Engineering, and own the product feedback loop, ensuring client needs shape our roadmap.


What You’ll be Doing

* Build and scale a global Technical GTM team across presales, direct sales, and partnerships.
* Define and manage the technical client buying journey, from evaluation through adoption.
* Serve as executive Tech sponsor for key client engagements, ensuring success and trust.
* Lead technical partnership engagements with Enterprise and AI Native clients
* Own product feedback loops, channeling direct client insights to Product and Engineering.
* Drive technical enablement, assets, and playbooks for consistent execution


About You (Skills / Qualifications)

* 15+ years in technical presales, solutions engineering, or technical GTM leadership (cloud, infrastructure, or AI preferred).
* Proven ability to scale global technical GTM teams in high-growth environments.
* Strong technical expertise in GPUs, cloud, and AI/ML workloads.
* Executive presence with ability to engage at both technical and business levels.
* Track record of building trusted client and partner relationships.


What We Can Offer You

At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core.

* Highly competitive package (base + equity) with reviews every 12 months. 🚀
* Join the fastest-growing tech startup, your chance to push boundaries, collaborate with brilliant minds, and make your mark on cutting-edge AI. ✨
* Expect a dynamic progression plan tailored to your ambitions. Grow by trying new things, leading, challenging the status quo, and owning your impact, always with our full support.
* Human-First Flexibility: We treat you as humans first. 🫶🏽 Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments.
* Join our thriving remote-first team. Geography is no barrier to impact or connection. We build seamless virtual collaboration, empowering you, wherever you work.


Equal Opportunities Statement

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

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