We are working closely alongside a Local Authority in Liverpool to assist with the appointment of a Receptionist/Administration Assistant, on a 2.5-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: £12.71 - £16.50 per hour
Summary:
Liverpool City Council is seeking a professional and customer-focused Receptionist/Administration Assistant to support the Registrars team. The successful candidate will be the first point of contact for visitors and service users, providing a high-quality reception and administrative service. This role requires strong interpersonal skills, the ability to manage sensitive situations confidently, and a commitment to delivering excellent customer service.
Responsibilities:
* Provide front-line reception services, welcoming and assisting visitors in a professional and friendly manner.
* Handle customer enquiries face-to-face and by telephone, assessing issues and resolving them at the first point of contact wherever possible.
* Manage difficult or sensitive situations with confidence, empathy, and professionalism.
* Maintain accurate records, files, and statistical information in line with council procedures.
* Deliver a range of administrative tasks including data entry, correspondence, filing, and supporting the wider Registrars team.
Requirements:
* Proven experience providing reception services within a customer service environment.
* Demonstrated ability to deal effectively with the public face-to-face.
* Experience in managing and resolving challenging situations at the first point of contact.
* Strong problem-solving skills to assess and resolve complex customer issues quickly.
* Excellent oral and written communication skills.
* Strong ICT skills with attention to detail and accuracy.
* Ability to create and maintain accurate records, files, and statistical data.
* Flexibility to work varied shifts within service operating hours, including occasional weekends.
Please note:
* You should be available to work immediately or at a short notice.
* You should have right to work in U.K
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
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