Job Purpose To provide comprehensive operational support for PCM, ensuring efficient, accurate, and confidential management of client records and administrative tasks. Key Responsibilities Administrative Duties Act as a primary point of contact for residents to allocate appointment timeslots, cancel/reschedule appointments, provide necessary updates and address routine queries in a professional and empathetic manner. Forward call residents to schedule appointments to ensure access. Respond promptly and professionally to text messages and emails, prioritising urgent or time-sensitive matters. Perform general administrative tasks including typing, scanning, photocopying, emailing, and mail handling. Maintain well-organised filing systems and databases. Client & Team Liaison Coordinate effectively with contract managers and inspectors. Handle resident communications across multiple platforms, including phone, email, voicemail, and text. Data & Document Handling Enter and update client data within the FSM (Field Service Management) system. Compile and send reports; respond to requests for information. Build and review basic reports using inspection results and internal data. Maintain a high level of accuracy and attention to detail when reviewing documentation. Operational Support Provide general support across the Operational Support Team as needed. Prioritise tasks effectively while managing multiple responsibilities simultaneously. Skills & Experience Required Strong organisational skills and keen attention to detail. Excellent verbal and written communication abilities. Proficiency in Microsoft Office applications. Ability to handle sensitive and confidential information with discretion. Experience working collaboratively within a team environment. Benefits On site parking 25 days holiday Bank Holidays