Clinic Support Officer
The closing date is 15 June 2026
Under the supervision of the Clinic Support Coordinators, the Clinic Support Officer provides day‑to‑day reception and clerical support to the Community Clinics within Trafford. The post holder is the primary point of contact for clinic users, other agencies, and the general public.
Main duties
* Provide a central reception facility within community premises.
* Provide clerical support to clinical services that hold sessions on the premises and to the School Health Service, arranging appointments and retrieving and filing clinic records.
* Prepare and maintain appropriate files and records and undertake general filing and routine typing duties, including the scanning of school records.
* Update computerised information for children attending community premises or at schools for which those premises provide a nursing and medical service as appropriate.
* Ensure that statistical information is recorded accurately and submitted promptly.
* Participate in the sale and distribution of clinical stock and the related financial procedures, and re‑order stock as necessary.
* Maintain stationery supplies, order as necessary, and check deliveries against order sheets.
* Sort and distribute internal mail and post external mail.
* Arrange routine maintenance for the premises as necessary.
* Receive and ensure distribution of supplies within the premises.
* Liaise with clinic users and other staff with regard to room usage.
Person Specification
Education / Qualifications
* Good standard of general education.
* RSA III typing / word processing or equivalent.
Experience / Knowledge
* Proven admin and clerical experience which must include reception duties.
* Experience of using Microsoft Word or similar word processing software; Excel; Outlook and record storage / retrieval systems.
* Experience of using EMIS and Community Child Health System.
Skills and Abilities
* Ability to interact well with colleagues and develop good working relationships and effective team membership.
* Ability to communicate effectively, both verbally and in writing, with members of the public, colleagues, health professionals and a range of internal and external senior managers.
* Evidence of good organisational and time management skills.
* Ability to deal appropriately with client concerns and queries in the absence of health professionals.
* Ability to maintain a high level of confidentiality.
Work Related Circumstances
* Some evening work will be required and weekend work may be required.
* Requirement to provide cover at any clinic location within Trafford as directed by the Business Support Manager or Clinic Supervisor.
* Use of a car or access to suitable means of transport.
* Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies.
* Appointments to regulated and controlled activities require an enhanced DBS disclosure.
* Use of car would be an advantage.
Diversity Statement
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.
Employer
Manchester University NHS Foundation Trust
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