About the Hotel
Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal.
With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies ‘Live Exquisite’ a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world.
The Opportunity
We are seeking an inspiring Spa Manager to oversee and elevate the wellness experience at The St. Regis London. This is a leadership opportunity to shape a sanctuary of relaxation and rejuvenation in one of London’s most iconic settings.
You will manage the activities of employees delivering spa services. Your focus will be on ensuring guest and employee satisfaction while achieving financial and operational goals, all within the refined standards of the St. Regis brand.
Key Responsibilities
1. Lead daily spa operations, ensuring smooth service across all areas
2. Ensure staff have the proper supplies, equipment, and uniforms
3. Manage inventories and budgets, maintaining financial discipline
4. Uphold cleanliness and presentation standards across spa facilities
5. Understand and manage the impact of spa operations on property financial goals
6. Deliver exceptional guest experiences, setting a positive example for service excellence
7. Interact with guests to gather feedback and resolve concerns
8. Empower employees to provide anticipatory, personalized service
9. Emphasize guest satisfaction and continuous improvement in team meetings
10. Solicit employee feedback and foster open communication
11. Observe service behaviors and provide coaching and recognition
12. Support orientation and ongoing training programs for spa associates
13. Ensure property policies are administered fairly and consistently
14. Celebrate team successes and recognize contributions publicly
What We’re Looking For
We are searching for a leader with a passion for wellness and luxury hospitality. The ideal candidate will bring operational expertise, interpersonal finesse, and the ability to inspire a team to deliver extraordinary guest experiences.
You should have:
15. Minimum 3 years of experience in spa management
16. Strong leadership and organizational skills
17. A commitment to guest satisfaction and team development
Why Join Us
18. Be part of a historic opening and a globally renowned luxury brand
19. Lead a flagship spa team in one of London’s most prestigious locations
20. Enjoy competitive compensation, benefits, and career development opportunities
21. Shape the future of luxury wellness hospitality in the UK
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.