Service Controller
Birmingham
About Flannery Plant Hire
Flannery Plant Hire is a leading provider of plant hire and specialist attachments to the construction industry across the UK and Ireland. With a comprehensive fleet of innovative machinery, we pride ourselves on delivering exceptional customer service and meeting our clients' project requirements.
Role Overview
We’re looking for a Service Controller to join our Digital Team, supporting the coordination, scheduling, and administration of service and maintenance operations across our fleet of digitally connected equipment.
This role is central to ensuring our high-performance, technology-enabled plant operates at peak efficiency, helping to deliver exceptional service to our customers while maintaining the highest standards of compliance and safety.
Key Responsibilities
* Coordinate and schedule service and maintenance activities for digital-enabled equipment.
* Monitor machine performance using telematics, digital dashboards, and diagnostic tools to identify service requirements and potential issues proactively.
* Liaise with engineers, workshop teams, and site supervisors to ensure timely and effective servicing of equipment.
* Manage service records, work orders, and maintenance reports within the company’s digital systems.
* Support the rollout and optimisation of digital service tools and processes, including predictive maintenance and remote diagnostics.
* Communicate with clients and internal teams to provide service updates, resolve queries, and ensure customer satisfaction.
* Assist in analysing fleet data to identify trends and opportunities for efficiency improvements.
* Ensure compliance with all health, safety, and environmental policies and procedures.
Skills & Experience
Essential:
* Experience in a service controller, service coordinator, or maintenance planning role (ideally within plant hire, construction, or heavy equipment industries).
* Strong organisational and communication skills with the ability to manage multiple priorities.
* Familiarity with digital fleet management or telematics systems.
* Excellent attention to detail and record-keeping.
* Confident IT user – proficient in MS Office and digital service management tools.
Desirable:
* Technical understanding of plant machinery or construction equipment.
* Experience working with systems such as Spillard, Safety Shield, Trimble, or similar telematics platforms.
* Knowledge of digital transformation tools or connected fleet technology.
Why Join Flannery
* Competitive Salary: We offer a highly competitive salary and package that reflects your skills and experience.
* Generous Leave: Enjoy 24 days plus bank holiday annual leave and personal leave to maintain a healthy work life balance.
* Professional Development: Take advantage of training programs, workshops, and seminars to enhance your skills and advance your career.
* Employee Assistance Program: Access to free, confidential support services for personal and work-related issues.
* Environmental and Safety Commitment: Join a company that prioritises safety and sustainability, ensuring a safe and Eco-friendly working environment.
* Modern Equipment: Work with the best and latest plant and machinery in the industry.
* Team Oriented Culture: Be part of a supportive and collaborative team that values each member’s contribution.
* Recognition Programs: Acknowledge and reward outstanding performance and dedication with various recognition programs.
At Flannery Plant Hire, we value diversity and are an equal opportunity employer. We encourage applications from all qualified individuals regardless of race, colour, religion, gender, sexual orientation, age, marital status, or disability.