For jobs located in Wales, the ability to speak Welsh is desirable.
The Department for Work and Pensions (DWP) is one of the government’s largest public service departments with a sizeable annual budget, serving over 20 million citizens.
The estate spans 1.4 million square metres across 800+ sites and supports around 78,000 colleagues.
Our vision includes DWP colleagues, supply chain, partners and, most fundamentally, the customers the Department exists to serve. They are the reason for our existence.
We are responsible for the day-to-day operation of our vast Estate by managing a private sector supply chain that delivers essential services such as Security Guarding, Maintenance, Property and Leasehold Management, Construction, Cleaning and Facilities Management.
DWP Estates is not just about maintaining buildings - it’s about transformation. Our strategic goals include:
* Transitioning to a smaller, more affordable, and adaptable estate to meet future needs
* Investing in infrastructure through planned replacement works
* Embedding sustainability in line with Government Greening Commitments (GGCs)
* Delivering cost-effective services while maintaining high standards
* Creating a professional, best-in-class working culture across the Government Property profession
Our Estates strategy ambitions have been refreshed to take us through to 2030:
• OPTIMISE: Continue to transition to a more affordable and adaptable DWP estate that creates productive environments
• INVEST: Investment in an improved environment that better meets the needs of customers and colleagues and minimises service disruption
• SUPPORT the drive for sustainability throughout DWP
• DELIVER: Expertly deliver improving, cost-effective services for DWP
• THRIVE: Continue to develop a working culture for DWP Estates that is best in class across government
There is no better time to join the award winning DWP Estates team.
The role of Change Lead is a fundamental role, primarily working within the TFM contract. The role sits within the Service Manager Function, a part of Estates Supplier Management & Assurance Team (ESMA) within DWP Estates Directorate. You will play a vital role in the detailed contract administration of our TFM contract, impacting, managing, and contractually processing changes which cover the entirety of the DWP estate.
You will work across boundaries in conjunction with not only the supplier, but also finance, commercial, legal, and operational colleagues. Main priority is ensuring the meticulous administration of the contract, stakeholder engagement will be a key skill and working with colleagues from across functions to drive forward solutions to challenging issues as they arise.
Key Accountabilities
* Line management of Estates Change Co-Ordinator, retaining oversight of change control processes and overarching view of change across Estates
* Receiving escalations and contractual incongruities between Supply Chain and Operations, liaising closely with Supply Chain Heads of Services to seek subject matter expertise in pursuit of compromise and resolution
* Strategic engagement with Estates stakeholder networks including but not limited to projects, change team, operations, and commercial, representing the interests of the Service Manager function to develop and refine continuous improvement of processes affecting wider Estates
* Regular engagement with Supplier and integrator forums, advocating for the needs of the business, providing a holistic overview of change, and liaising with integrator Supply Chain Manager to ensure changes are processed appropriately with CAFM supplier
* Representation and leadership within Risk Network, monitoring, managing, and reporting impact and mitigation of risks on behalf of the Service Manager function, holding action managers to account and encouraging application of proper risk management tools and techniques
* Subject matter expertise on change control process, liaising with Supply Chain Heads of Services to impact and advise appropriate communication of change, in line with NEC4 contractual policies
* Continually enhance supplier relationships by developing and improving upon post award supplier performance and process
* Building strong sustainable supplier and stakeholder relationships with experience of improved supplier performance, working across boundaries
* Being comfortable with ambiguity and challenge
* Must be organised and detail focused, with an ability to keep on top of multiple issues at any given time
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