Housing Officer Cambridgeshire £33,500 per annum including car allowance Permanent Full time (37 hours per week) We are seeking a proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti-social behaviour, tackling rent arrears, and supporting tenancy sustainment. This is a home-based role with regular customer visits and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings. What you will be doing: * Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt. * Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness. * Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service. * Conducting regular estate inspections, monitoring estate services, and completing fire safety checks. * Working closely with internal teams and external partners to provide a joined-up, holistic service to residents. * Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support. We’d love to meet someone with: * Previous experience in housing or tenancy management, ideally within a social housing setting. * A strong understanding of ASB legislation and best practice in case handling. * Proven ability to manage rent arrears and support financial wellbeing. * Excellent customer service skills with a resident-first approach. * Strong problem-solving, negotiation, and influencing skills. * Effective communication, time management, and organisational abilities. * Experience working collaboratively with internal and external stakeholders. Amongst what we offer you is: * A competitive salary of £33,500 including car allowance * 28 days holiday PLUS Bank Holidays * A generous contributory pension scheme * Private health care * Free life assurance * Access to a wide range of wellbeing services and tools, including a digital gym * Opportunities for learning and development * Discounted gym membership * Retail discount scheme Please note: The successful candidate will be required to complete a Basic DBS application. We reserve the right to close this recruitment early if we receive a high volume of suitable applications, so early submission is encouraged