Job Ref: BES6715
Branch: The Lugger
Location: The Lugger, Truro
Salary/Benefits: Competitive Salary, fantastic tips
Contract type: Permanent
Hours: Full Time
Posted date: 12/09/2025
Closing date: 14/10/2025
Bespoke Benefits… What's in it for you?
At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.
We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our 'Be-Attitude' values.
We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.
At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.
The Role
We are currently looking for exceptional people to join our team and have a great opportunity for a Receptionist
As a Receptionist you will be responsible for maximising room revenues in line with the Company's standards, providing efficient and courteous service, to ensure total guest satisfaction.
The ideal candidate would posses outstanding communication and organisation skills and have the ability to prioritise tasks. At least one years' experience in a similar position is essential.
Key Responsibilities of the role:
* To be familiar with the days business, including arrivals, departures, and special requests.
* Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
* To have a good understanding of the guests' requirements when they are checking in or out.
* To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
* Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively.
* Keeping the team up to date by attending the daily meetings.
* Maximise sales through up-selling, using incentives and promotions
* Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
* Ensure prompt resolution of customer complaints
* Professionally and competently operates the telephone system in line with both operating and Company Standards.
Requirements of the role:
* To have worked in a hotel or with people in a customer related role.
* Excellent Customer service skills, to be able to follow standards and to have good organisational skills.
* To be able to make decisions in a fast paced environment and to enjoy it
* To be able to communicate well to each other and guests
* Be able to use a phone and computer system.
Being Bespoke:
Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.
We stand today as the UK's Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.
We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales marketing services only.
About Us
"For traditional Cornish charm and a waterside location, The Lugger, a 17th century inn in Portloe, is hard to beat" - Financial Times.
The Lugger Hotel – Cornwall's only AA-rated Five Star Inn, and selected by the Sunday Times as the "Best Seaside Hotel" – sits right on the water's edge in the centre of this delightful village. Each of the 24 bedrooms is beautifully decorated and has deluxe showers and fine linens.
Additionally, a range of three private cottages are available for guests desiring the utmost seclusion, space and freedom. In particular, the three-bedroom Cobb Cottage features self-catering facilities, a generous lounge, as well as breath-taking panoramic views.
There is also a two AA Rosette restaurant on site, where guests can enjoy the best of local produce and cuisine. Many of England's most popular attractions - such as the Eden Project, the Lost Gardens of Heligan and the Maritime Museum of Falmouth - are also within easy striking distance.
Surrounded by cliffs and headlands which form an idyllic part of the Cornish Coastal Footpath, Portloe possesses an unrivalled beauty and enduring timelessness.
We truly believe our people are our biggest asset and to reflect that we offer:
* Market leading Rates of Pay
* Anniversary Bonus
* Flexible Shifts, full and part time to fit around other commitments
* 28 Days paid Holiday (pro rata) rising annually to a maximum 33 Days per year
* Full Training and Supervision Given
* Opportunity to gain recognised qualifications to help you progress
* Subsidised Accommodation Available includes WiFi, Food, Energy Bills, Rates and Licences
* Introduce a Friend Scheme worth £600+
* Anniversary weekend stay for you or to give as a gift to family or close friends
* Access to complimentary Mental Health Wellbeing services
* Discounted Bespoke Hotel Stays, for you, your family and friends
* 50% off all Food Beverage during Bespoke Hotel Stays
* A range of local in-house benefits
* many more