Better places, thriving communities.
Our Purpose
* Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
Our Promises
* Our promise to our people: a place to work where you can thrive and be your best every day.
* Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
Our Culture
* We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will.
* We are built on integrity and trust: integrity and trust are at the heart of all we do. We treat others as we would like to be treated.
* We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers is in our DNA.
* Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
* Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
Job Objectives and Responsibilities
To manage and deliver the Facilities Management services for the agreed (Soft and Hard) – Tier 1 Offices ensuring the team, Mitie Service Lines and 3rd party suppliers maintain and repair the services of the facility in line with the clients' contractual requirements, agreed timescales and budget.
This role will report to the IFM Regional Facilities Manager and work closely alongside Head of Operational Excellence, DMO, Operational Performance Team, Engineering SME, Projects and dedicated building/regional Service Line Leads to ensure operation resilience, customer satisfaction (NPS), P&L responsibility, implementation of best practice, standardisation and consistency, continuous improvement.
Ensure internal, customer governance model fully adhered to for the offices and branches monitoring KPI failures.
Direct reports circa 6. Matrix Organisation reporting lines circa 10. P&L responsibility £1+ m. 3rd party supplier management ensuring no compliance failures.
Commercial Acumen. Successful liaison with client stakeholders mapping avoiding operational escalations. Management of any building incident.
Build of business cases, desired outcomes and project plans and dependencies through scope planning, schedule development, resource planning, cost budgeting.
Manage building Facilities Management service delivery and relationship management with key building stakeholders for Office. Develop strong working relationships with the key business stakeholders to fully understand their requirements.
Manage Health and Safety ensuring processes and procedures are adhered to creating a safety culture.
Manage and deliver the FM services to a high standard working in a matrix with LBG colleagues/stakeholders, LBG business divisions, Mitie Businesses and departments such as Procurement, Projects, etc… including Management of risks and mitigations through the T1, T2 management network.
Qualifications and Requirements
* Clear understanding and sound knowledge of the FM sector and the regulatory framework within which the sector is required to work, which balances a focus on LBG offices.
* Excellent customer service skills. Management of team. Commercially astute and able to prepare, articulate and present a sound and profitable business case.
* Excellent relationship management, communication and negotiation skills with the ability to build, manage and maintain these relationships. Highly customer focus and the ability to exceed expectations.
* Ability to work collaboratively with other specialists to improve service delivery and address service delivery issues.
* Proactive and well organised. Excellent verbal and written communication skills. Excellent IT skills in Microsoft.
What We Offer
Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household.
We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year.
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan.
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need us to make any reasonable adjustments, please let us know.
#J-18808-Ljbffr