We re looking for a Volunteer Experience Manager to support our incredible volunteers and their pets, who bring joy and comfort to people across hospitals, care homes, schools and communities nationwide.
What you ll do
Reporting to the Chief Executive, you ll:
* Lead and develop our Volunteer Experience Team, who provide day-to-day phone and email support to our 6,000 volunteers, ensuring volunteers receive outstanding support from first enquiry to retirement
* Support our network of around 80 Volunteer Area Coordinators, helping them support local PAT volunteers
* Deliver our Volunteer Engagement Strategy, making volunteering with PAT easy, rewarding and well supported
About you
You ll bring:
* Proven experience in volunteer management
* Great people management
* Excellent communication and relationship building skills.
* Experience in managing busy, volunteer facing services
* Experience using CRM systems and working with data and KPIs.
* A hands on, friendly leadership style and a genuine commitment to PAT s mission.
Why join us?
Alongside working with inspiring volunteers and their amazing pets, you ll enjoy:
* 28 days annual leave
* Hybrid working
* Health cash back plan and Employee Assistance Programme
* Employee discounts and flu vaccination
* Dog friendly office
* Opportunities to attend events such as Crufts
Pets As Therapy is committed to equality, diversity and inclusion, and we welcome applications from everyone.