Role Overview
As a Pact Visits Centre Assistant (Family Support Worker), you will provide support to families visiting loved ones. You will work as part of the family team, primarily in the prison’s visitor centre but also across the visits hall, play area and tea bar, creating a safe and welcoming environment and giving advice, support and information to friends and families visiting the prison.
About You
To be successful in this role you will have empathy and an understanding of working with families in challenging circumstances, ideally involving prisoners and/or their families. You will also have excellent organisational skills and the ability to manage a demanding workload. You will support colleagues in Pact’s family work, have some IT skills and may have knowledge of safeguarding or child protection. You will be comfortable dealing with people from all backgrounds and working in partnership with different agencies and organisations.
Benefits
* Free confidential advice and counselling service
* Cycle to work scheme
* Life assurance
* Eye care vouchers
* Generous annual leave
* Opportunities for internal training and professional development
Other Information
Pact is an equal opportunity employer and welcomes all applications, including those with a criminal conviction (appointment to post is subject to a risk assessment). This post is subject to a 6‑month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3‑year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), CTC Level Prison Vetting and an enhanced Disclosure and Barring Service check. Please note that being bankrupt or having County Court judgments may affect your ability to be successfully vetted to work in a prison.
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