About Powtoon
Powtoon is a leading AI-powered video platform used by 95% of the Fortune 500 to transform how organisations communicate, train, and scale knowledge.
As our Enterprise business continues to grow, we are looking for a commercially minded Customer Success Manager who can own revenue retention, drive expansion and act as a strategic partner to our customers.
This is not a support role - This is a revenue-owning, value-led, growth-oriented CSM role.
As a Customer Success Manager, you will own a portfolio of enterprise and mid-market accounts and be accountable for:
* Customer outcomes
* Revenue retention
* Expansion growth
Key Responsibilities
* Build strong, senior relationships with enterprise customers and become a trusted advisor to key stakeholders
* Deeply understand each customer's business goals, use cases, and success criteria
* Drive onboarding, adoption, and ongoing value realisation across accounts
* Lead structured business reviews focused on outcomes & ROI
* Partner with Account Executives to progress expansion opportunities from discovery to close
* 3-6+ years experience in Customer Success, Account Management, or a commercial post-sales role in B2B SaaS
* Proven experience owning Retention & Expansion targets
* Comfortable managing senior enterprise stakeholders
* Strong numerical and analytical capability:
o Able to analyse usage data and translate it into commercial action
o Excellent discovery skills - able to uncover growth opportunities
* Comfortable working in close partnership with Sales on expansion deals
* Native-level written and spoken English
* Strong presentation and storytelling skills
Preferable to have:
* Experience selling or expanding into Enterprise L&D, IT, HR & Internal Communications
* Experience in AI-enabled or transformation-focused productsFamiliarity with CRM tools (HubSpot, Salesforce)
* Grab a fantastic opportunity to grow in a stable, bootstrapped, and profitable startup.
* Our flagship product is fun and creative, genuinely well-loved, and used by millions
* Volunteering programs
* Fully stocked office
* Weekly food allowance via Deliveroo
* Cyclescheme