Life on the team
Join a dynamic Delivery Leadership team that delivers high-quality services and ensures customer satisfaction across varied engagements—from extensive accounts to agile, smaller projects. You will collaborate with a matrix of internal colleagues and external partners, serving as a vital point of contact within both Computacenter and the customer's IT ecosystem.
What you'll
* doLead delivery governance to maintain service quality, resolve issues, and meet contractual and financial KP
* IsBuild and maintain strong relationships with customer stakeholders, ensuring they recognise the value we deliv
* erDrive service improvements and change initiatives, using project management best practices to enhance efficiency and effectivene
* ssOversee contracts, ensuring compliance and handling exceptions; contribute to financial forecasting and cost-control effor
* tsManage people—both direct and virtual—fostering performance, capability development, and alignment with account strate
**gy
What you'll**
* needSolid experience in IT Service Management with at least ITIL Foundation certification—and a strong understanding of how technology services add business v
* alueDemonstrated proficiency in stakeholder engagement, risk and performance management, and driving improvem
* entsA collaborative mindset and inclusive leadership style, aligned with the "One Customer, One Team" philos
* ophyStrong communication and storytelling skills, with the ability to present service performance and improvement plans clearly across diverse audie
nces