Business Change & Implementation Manager
Liverpool, UK
Job Description
Posted Monday 30 March 2026 at 01:00
Acorn Group are currently looking for a Business Change & Implementation Manager to partner with senior leaders and take ownership of business‑critical change — ensuring every update lands cleanly, compliantly, and with minimal disruption.
As the Business Change & Implementation Manager, you’ll be the central point of coordination across Product, Tech, Legal, Compliance, and Operations, making sure change is not only approved but fully delivered, embedded, and understood.
Job Title: Business Change and Implementation Manager
Salary: up to £50,000 depending on experience
Location: Liverpool City Centre on a hybrid working basis
Working Hours: 37.5 hours per week, Monday to Friday
What You’ll Do
* Lead change from initiation through planning, delivery, and post‑implementation review.
* Run clear, structured processes that keep changes controlled but lightweight.
* Manage timelines, risks, dependencies, and stakeholders.
* Lead updates to Terms of Business Agreements, policy wording, fees, customer communications, and other critical documents.
* Work with Legal & Compliance to ensure outputs are correct, approved, and audit‑ready.
🤝 Connect the Organisation
* Act as the glue across Product, Tech, Operations, and customer-facing teams.
* Ensure everyone knows what’s changing, why, and their role in delivery.
* Build alignment, clarity, and accountability.
* Ensure changes go live across systems, customer journeys, documents, and internal processes.
* Own business readiness, including internal comms and training when needed.
* Spot risks early and remove blockers.
* Run a simple but effective governance process for business change.
* Support or lead forums such as change boards/CAB.
* Ensure all changes stand up to regulatory and audit scrutiny.
What we are looking for:
* Strong experience delivering business change in regulated environments, ideally within the Insurance/ Financial Services industry
* Confident managing document‑led and regulatory change (TOBAs, policies, communications, fees).
* Excellent stakeholder coordination across varied teams.
* Highly organised with strong attention to detail and governance.
Desirable but not essential:
* Experience working closely with Product & Technology squads.
* Understanding of release/change frameworks (ITIL a plus).
* Ability to design or improve change processes.
What Success Looks Like
* Smooth, predictable delivery with minimal escalations.
* Accurate, compliant, consistent documentation and customer outputs.
* Stakeholders aligned and clear on responsibilities.
* Leadership stays informed without being dragged into the detail.
* The hiring manager is no longer firefighting day‑to‑day change.
If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool —Grow withAcorn.
Grow with Acorn
AtAcorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of theAcorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing1,700+ people across the UKandreached a milestone £750 millionin total value of insurance policies written in 2024.
We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
* 🦏 We run through walls for our customers and each other
* 🐐 We challenge the status quo
* 🐧 We succeed when we help those around us succeed
* 🐆 We decide quickly when the smart thing to do is use our judgement
* 🌴 A maximum of 35 days’ holiday(depending on role and tenure) including bank holidays, with additional buy/sell options
* 🧠 24/7 mental health support& free counselling available
* ☝ Grow with us:Through career fairs, leadership programs, and learning on the go!
* 💸 Flexible benefits, including early access to salary via our internal platform
* 🏡 Hybrid working optionsto support work-life balance and individual needs
Our Commitment to our colleague’s:
* 🧠 Mindful Employer– championing mental health and wellbeing
* ♿ Disability Confident Level 1 & 2– creating accessible, inclusive opportunities
* 🌸 Menopause Friendly accredited– supporting every stage of life
* 🎖️ Armed Forces Covenant signatory– honouring those who serve
* 🎖️ Armed Forces Defence employer recognition scheme- Supporting those who serve
* 🏆 Great Places to Work 2024/25– fostering an engaging and positive workplace culture
* 📈 Best Place to Work for Development– proud to be investing in people’s future
* 👩💼 Best Place to Work for Women– breaking down barriers to women's career progression
A Few Things to Know Before You Apply
If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
🌍 Visa Requirements
Because our training is quite comprehensive, we can only consider applicants who haveat least one year remainingon their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.
💬 We’re Here to Support You
We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.
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