Company Description Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotlands most iconic five-star luxury hotels and resorts in the home of golf.
Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.
Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.
Job Description A rare opportunity has arisen for a Golf Operations Attendant to join our busy team! We are looking for someone to coordinate, assist and supervise the day to day operations of the golf department with the key focus areas being guest service, retail, event management and outdoor services.
A little more about what you will be doing:
The delivery of first class, five star customer service to all golfers and to lead and instill the value of outstanding service delivery into the entire golf team.
Must be totally guest focused at all times.
Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints seeking assistance from the Director of Golf if necessary but at the same time able to show a clear autonomy and ownership of guest issues and to see an issue through to a positive resolution.
The roles directly linked and associated with guest service will include retail, meet and greet, on course (golf course ranger roles and marshalling) and event management of golf events.
Empowered to provide excellent customer service within company standards and to focus on colleague ownership and resolution of guest issues.
To be actively involved in and performing direct roles in the day to day operational running of the golf
To support the tournament function of the resort (for example, the Scottish Seniors Open).
Other tasks set by the Director of Golf and the Golf Operations Manager
Qualifications A love for all things Golf
Experience in a guest facing role would be advantageous
Must be eligibleto live and work in the UK
Additional Information Staff shuttle service to/from St Andrews
Very competitive equal share of TRONC based on hours worked
Gratuities on top of salary and TRONC
Opportunities for development and growth across Accor properties worldwide
Complimentary staff canteen
50% off dining in our Food and Beverage outlets
Employee rates for Spa treatments and green fees
Access to gym and pool services
Growth opportunities
On-the-job training
Regular social events
Access to PressReader
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