Linsco are looking for an Administrator to start work for a leading social housing company in Nottingham.
Job Description:
The Administrator for the Damp and Mould team will play a key role in supporting the smooth operation of this critical department. You'll be responsible for handling resident inquiries, scheduling inspections, maintaining accurate records, and ensuring effective communication between residents, contractors, and internal teams.
Key Responsibilities:
1. Act as the first point of contact for residents reporting damp and mould issues, providing a professional and empathetic service.
2. Schedule inspections, follow-up visits, and repairs with contractors and internal teams.
3. Maintain accurate and up-to-date records of reported issues, inspections, and resolutions in the company's database.
4. Liaise with surveyors, contractors, and maintenance teams to ensure timely responses to reported problems.
5. Monitor and track progress on all open cases, ensuring deadlines and KPIs are met.
6. Generate reports on damp and mould cases, identifying trends and areas for improvement.
7. Handle correspondence, including emails, letters, and phone calls, promptly and professionally.
8. Ensure all work is carried out in compliance with company policies and relevant regulations.
9. Assist with administrative tasks such as invoice processing, data entry, and preparing documentation for team meetings.
Requirements:
10. Previous experience in an administrative role, preferably within social housing or property maintenance.
11. Strong organisational skills with the ability to prioritise and manage multiple tasks.
12. Excellent communication skills, both written and verbal.
13. Proficiency in Microsoft Office (Word, Excel, Outlook) and housing management systems (desirable).
14. A customer-focused approach with the ability to handle sensitive situations empathetically and professionally.
15. Attention to detail and a commitment to maintaining accurate records.
If you are interested this job, please apply with your CV.
Linsco is acting as an Employment Business in relation to this vacancy.