As Key Account Manager at TVH, you play a vital role in supporting the growth and retention of major client accounts. The role requires understanding client needs, and actively contributing to sales growth through relationship-building and solution-oriented support.
Your role and responsibilities
1. Support planning and execution of sales strategies for key accounts. Help identify client goals and assist in aligning solutions to meet their business objectives.
2. Build and nurture long-term client relationships through regular engagement and proactive communication. Act as a first point of contact for client inquiries and resolve routine issues effectively.
3. Prepare for and participate in client meetings, leveraging standard materials to assess client interests and provide relevant product information.
4. Implement contact plans for product launches and sales initiatives. Engage with prospective clients through campaigns, trade shows, and referrals.
5. Perform and monitor the use of the CRM systems for accuracy and compliance. Address standard issues and escalate complex problems when needed.
6. Ensure all activities comply with company policies and relevant regulations. Seek approvals where required.
7. Participate in training, coaching, and development activities. Stay informed about industry trends, technologies, and professional standards.
How to succeed / Your profile
8. At least 3 years experience managing (large) accounts, preferably in an in industrial sector. Experience in the MEWP business is an absolute plus.
9. Strong communication and interpersonal skills
10. Ability to manage multiple priorities and adapt to change
11. Proficiency in CRM systems and Microsoft Office Suite
12. Flexible to travel as you cover the whole of the UK and Ireland.
13. Fluent in English
14. Customer Focus
15. Problem Solving & Complexity Management
16. Planning & Prioritization
17. Relationship Building
18. Business Insight
#LI-MK1