The Role
For the role of PASS Team Leader, we are seeking to appoint a highly experienced administrator who is proactive, self-motivated and an excellent communicator, who ideally has prior experience of leading others.
You will line manage a small sub-team within PASS providing a professional administration service that supports the delivery of the University’s academic programmes, acting as a point of contact for academic staff, external partners and stakeholders (as appropriate) associated with these programmes. As Team Leader you will oversee the management and prioritisation of tasks, ensuring the team are trained and supported. You will work closely and collaboratively with fellow Team Leaders and the PASS Manager to review, manage and reallocate staff as necessary across the whole PASS team and proactively identify and address process improvement opportunities.
On a day-to-day basis you will also perform a variety of administrative tasks and you may be allocated at least one specific programme area to act as an administrative lead for and may be called upon to support the wider PASS team in response to changing demands. Tasks include arranging and minuting meetings, supporting with quality-related and assessment activities, assisting with travel booking arrangements and working closely with our Student Hub team and our CRM to manage student queries. You will also provide expert advice to colleagues across the university in relation to policies and processes.
This role will provide a great opportunity to build relationships throughout the York St John community and play a key role in the development of the PASS team and part we play in supporting students to achieve success.
Required skills and experience
You will have experience of working within an office environment and have an excellent standard of computer literacy with standard software packages (Microsoft Office, Outlook and online collaborative software such as MS Teams etc.). Experience of working with Customer Relationship Management software would also be ideal. A professional approach, excellent ability to multi-task, problem-solving skills and willingness to work as effectively and efficiently as possible to provide a high-quality service is essential. You will be a team player and have the ability to communicate at all levels with a cross-section of people. Experience of leading others would be ideal.
Additional Information
It is anticipated that the selection process will include an interview and a test. Further details will be provided if you are shortlisted for interview.
Unfortunately this role is not eligible for Skilled Worker Visa sponsorship however we welcome your application if you are able to evidence right to work in the UK via an alternative route.
Flexible working is available with some presence on our beautiful city centre York campus, as determined by business need.
We offer a range of family friendly and inclusive policies and facilities and welcome applications from individuals from underrepresented backgrounds. As part of our commitment to providing an inclusive working environment, consideration is given to all requests for job share or flexible working arrangements.
This vacancy is scheduled to close on the date indicated at the bottom of this advert, but we may close earlier if we receive a high level of applications.
Application process support
We are keen to support you throughout the recruitment process. Before starting your application please refer to the attached candidate application form guidance below which provides advice about completing the application process.
Please note that CVs are not accepted in place of the application form. Within the application process you will be asked to answer a selection of work-related questions. Our aim is to get to know you, and understand your individual skills and experience, and how you would apply these within the role. We are aware that AI can be helpful in shaping your responses, but we encourage you to share your answers in your own words.
Our benefits package
We offer a wide range of employee benefits including -
- Excellent annual leave entitlement, including five discretionary university closure days over the Christmas period
- Disability leave (applies to staff who have disclosed a disability and is also available to staff with disabled dependants)
- Pension scheme
- Health Cash Plan after six months service
- Employee Assistance Programme
- Paid leave for Armed Forces Reservists
- On-campus courses, one-to-one tutorials, and online resources to help you develop your digital skills and work with new software
- Relocation expenses package for certain roles
- Reimbursement of Skilled Worker Visa application fees and for additional costs (if applicable to the role)
Further information about life at YSJ
Our attached 'further information' document below provides further information about our culture, achievements and testimonials from our employees.
Closing Date - Sunday 04 January 2026 at midnight Provisional Interview Date - Monday 19 January 2026