Who We Are:
TrustedTech is a leading Microsoft Cloud Solution Provider (CSP) specializing in Microsoft Cloud services, Microsoft perpetual licensing, and Microsoft Support Services for medium and enterprise-sized businesses. Our robust team of in-house, global Microsoft architects and engineers are certified in all 6/6 Microsoft Solutions Partner Designations in the Microsoft Cloud Partner Program.
Prioritizing a people-centric mission, TrustedTech has transformed the Microsoft software licensing experience, giving IT professionals complete confidence in the success of their Microsoft investment.
TrustedTech is the fastest-growing Microsoft Partner globally, with a presence in the UK and Europe for just over four years. Our continued success is built on relentless customer focus, innovation, and a world-class team. You’ll be joining a high-energy, high-impact organisation with the opportunity to make the role your own and directly influence our growth across the region.
Overview:
We are seeking an experienced Azure Support Specialist to serve as a primary technical advisor and escalation lead for our Cloud Solution Provider (CSP) ecosystem. This is a sophisticated, customer-facing role designed for an Azure expert who balances deep technical remediation with commercial acumen.
The successful candidate will navigate complex cloud environments to resolve critical 'break/fix' challenges while providing proactive, best-practice guidance that aligns with Microsoft’s Well-Architected Framework. Acting in a consultative capacity, you will bridge the gap between technical complexity and business value, ensuring the architectural health and long-term scalability of our diverse client portfolio.
Responsibilities:
Reactive Support (Break/Fix) & Incident Resolution:
* Own technical break/fix engagements for Azure resources, providing customers with clear, actionable remediation steps and follow-through to resolution.
* Troubleshoot across core Azure services (IaaS/PaaS), including compute, storage, networking, identity, monitoring, and virtual desktop workloads.
* Perform root cause analysis (RCA) and document incident learnings to reduce repeat issues and improve customer outcomes.
Customer Engagement & Leadership:
* Serve as technical lead during customer engagements.
* Identify and drive process improvement and standardisation opportunities across Azure and M365 delivery practices.
* Strong understanding of security, compliance, and governance within M365
* Entra ID (Azure AD), identity architecture, Conditional Access, MFA, SSO expertise
* Mentor Cloud Engineers by delivering targeted Azure training to support technical upskilling and professional development.
* Strong presentation and client-facing communication skills.
Customer Advisory (Best Practice Guidance):
* Provide customer-facing advisory aligned to Microsoft best practices, helping clients improve architecture hygiene, operational readiness, and governance.
* Run lightweight health checks / recommendations (e.g., monitoring posture, backup/DR readiness, security baseline alignment).
* Translate technical findings into executive-friendly summaries and pragmatic next steps.
Cost Optimisation (FinOps) & Performance Efficiency:
* Identify and deliver opportunities to optimise Azure spend while maintaining (or improving) performance and resilience.
* Advise customers on cost controls and right-sizing (e.g., workload scheduling, scaling approaches, storage tiering).
* Where appropriate, support commitment-based optimisation approaches (e.g., aligning Reservations / Savings Plans to predictable workloads and usage patterns), ensuring recommendations reflect real utilisation and do not create unnecessary exposure.
Automation, DevOps & Continuous Improvement:
* Identify opportunities for automation to improve reliability, response times, and consistency.
* Implement/support DevOps practices where appropriate (IaC, repeatable deployments, scripting, standard runbooks).
* Drive process improvements: refine support workflows, templates, and knowledge articles based on real ticket patterns.
Documentation, Reporting & Operational Rigor:
* Maintain accurate internal documentation relating to Azure subscriptions, customer environments, and support actions.
* Produce high-quality client-facing documentation and concise reports that communicate issues, fixes, and recommendations.
* Ensure work is delivered in line with documented processes, SLAs, and quality standards.
Collaboration & Solution Shaping:
* Collaborate with customers and internal teams to gather requirements and propose practical Azure hosting/operational solutions that align to business goals.
* Contribute to planning, execution, and validation of cloud migrations, supporting cutover readiness and post-migration stabilisation.
* Support secure, scalable, and compliant AVD deployments, including operational readiness and ongoing optimisation.
Required Skills & Qualifications (must-haves):
* 3–5 years of hands-on Azure support and/or solution design experience across Azure IaaS/PaaS and core services, including Compute, Storage, Networking, Azure SQL, Monitoring, and AVD.
* Strong troubleshooting capability across Azure networking (VNets, routing, private endpoints), security controls (NSGs, RBAC), resiliency concepts (Availability Zones/Sets), backup and DR (ASR), connectivity (VPN/ExpressRoute), and observability (Azure Monitor/Log Analytics).
* AZ-104: Azure Administrator Associate certification is required.
* Comfortable performing hands-on tasks in the Azure Portal and on Windows/Linux VMs, with confidence scripting and automating using PowerShell or equivalent.
* Experience contributing to cloud migration planning and delivery, including assessment, execution, and post-migration validation.
* Solid knowledge of Microsoft identity and access management, including Entra ID/Azure AD, Conditional Access, AAD Connect, and SSO/SAML.
* Practical experience implementing monitoring, scaling, cost controls, security, and governance in real client environments.
* Familiarity with the Microsoft Cloud Adoption Framework and its practical application in customer engagements.
* Strong client-facing communication skills, with the ability to present technical findings and recommendations clearly to both technical audiences and executive stakeholders.
Preferred Skills & Qualifications (nice-to-haves):
* AZ-305: Designing Microsoft Azure Infrastructure Solutions or AZ-700: Azure Network Engineer Associate, either certification is strongly preferred and reflects the depth of expertise this role demands.
* AVD administration and troubleshooting, including automation, scaling, image management (AIB/Packer), FSLogix configuration, and VDI migration exposure (Citrix/Horizon/RDS).
* Experience with Azure SQL variants (Managed Instance, SQL DB, SQL on VM) and/or PostgreSQL or Cosmos DB.
* Data platform exposure across Synapse Analytics, Databricks, or OneLake.
* Infrastructure as Code and DevOps experience using Terraform and/or ARM/Bicep, CI/CD pipelines, and Git-based workflows.
* Hands-on experience providing customer-facing cost optimisation recommendations, including tagging strategies, budgets and alerts, chargeback/showback inputs, and KPI reporting.
* CompTIA Network+ certification.
Environment & Working Hours:
* Type: Hybrid (3 days onsite, 2 days WFH)
* Location: 3 New St Square, London EC4A 3BF
* Hours: 8:30 am to 5:30 pm
Benefits:
* Above Market Salary
* Comprehensive Private Health Insurance
* Extra 4 Days of Annual Leave After 1 Year
* Pension Scheme
* Monthly Company Events
* Monthly Team Lunches
* Ongoing training, certification support, and career development opportunities in a rapidly growing Microsoft Partner environment.
*TrustedTech is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation/gender identity, or any other characteristic protected by applicable law.*